Hi! I understand that the MS NOW app’s live TV feature isn’t working, even though the website itself is accessible. Let's try to get to the bottom of this together. Could you tell me a bit more about your setup? For example, are you using the app on your Windows device, or a different device like Roku or Fire TV? Also, are you seeing any error messages or just a blank/black screen during live TV?

In the meantime, here are some general steps that usually help resolve live streaming issues with MS NOW:

1. Restart the App and Device: Close the MS NOW app completely and restart it. Then reboot your Windows machine to clear any temporary glitches.

2. Check for App Updates: Make sure you have the latest version of the MS NOW app installed since updates often fix streaming bugs.

3. Clear App Cache/Data: If you’re using the app version, clearing its cache or saved data can fix freezing or loading issues.

4. Network Connection: Confirm your internet connection is stable. Consider restarting your router to eliminate connectivity hiccups affecting live streaming.

5. Try Browser Access: Since your device is Windows with WebKit browser, try accessing the live TV through the MS NOW website’s live section at https://www.ms.now/live. Sometimes the live stream works better from the browser if app issues persist.

6. Sign Out and Sign Back In: Log out of your MS NOW account, then log back in to refresh permissions and session data.

If you have already tried some of these, let me know which ones, and we can explore more detailed troubleshooting such as checking firewall or DNS settings, or seeing if it's a broader issue with the MS NOW servers.

Would you like to walk through any of these steps together?