Hi there! I understand you're having no sound when using the MS NOW app on your Android device. Let's get that fixed for you.

First, could you let me know a bit more?
- Is the sound missing entirely, or is it low or cutting in and out?
- Does this happen all the time or only sometimes?
- Are other apps on your device playing sound fine?
- Have you tried any steps already, like restarting the app or device?

In the meantime, here’s a sequence of steps to try for no sound issues on MS NOW with your Android 10 device:

1. Check Volume & Mute Settings:
Make sure your device volume is up and not muted. Sometimes the media volume is separate from call or notification volumes. Use volume buttons and the sound settings.

2. Restart the App:
Close MS NOW completely (clear from recent apps) and then reopen it.

3. Restart Your Device:
A reboot can reset temporary glitches in audio playback.

4. Check App Permissions:
Go to Settings > Apps > MS NOW > Permissions and confirm it has permission to use the microphone or sound if listed.

5. Clear App Cache and Data:
Settings > Apps > MS NOW > Storage > Clear Cache. If that doesn't help, also try Clear Data (you may need to log back in).

6. Update or Reinstall the App:
Check the Play Store for any updates to MS NOW. If none or if issue persists, uninstall and then reinstall the app.

7. Check Audio Output:
Sometimes external Bluetooth or headphone connections can redirect sound. Disconnect any Bluetooth devices and test again.

If you've done these and still have no sound or weird audio issues (like fading in/out), sometimes it helps to check if the problem is on MS NOW's side or related to your network.

One report mentioned audio fading or low volume on Verizon but no problem with the provider itself1. So, if you’re on a mobile network, try switching to Wi-Fi or vice versa.

If none of these solve it, let me know the details, and I can guide you further or check if there are current outages or known issues.

Does this help so far? Are you able to try these steps?