Hi there! I understand you're having trouble uploading pictures with the OurPhoto app on your Android device. I’d like to help you get this sorted out.

To start, could you tell me a bit more? For example:
- Are you able to open the app normally and select pictures to upload?
- Does the upload process start and then fail, or do pictures not send at all?
- Are you connected to WiFi, and is the connection stable?
- Have you noticed any error messages or unusual behavior in the app?

While you think about that, here’s a simple, step-by-step checklist to try that often resolves upload issues:

1. Check Storage Permissions:
On your Android 10 device, go to Settings > Apps > OurPhoto > Permissions. Make sure the app has permission to access your storage. Without this, it cannot read your photos to upload them.

2. Check Your Internet Connection:
Confirm that your device is connected to a stable WiFi network. Sometimes toggling WiFi off and on or switching to mobile data temporarily can help test if it’s connection related.

3. Restart the App and Device:
Close the OurPhoto app completely (clear it from recent apps), then restart your phone and try uploading again.

4. Verify Photo Format and Size:
The app supports common photo formats like JPG/JPEG. If your pictures are very large or in an uncommon format, try resizing or converting one and test uploading it. Also, try uploading fewer images at once—some users report issues when sending many photos in a batch.

5. Clear App Cache:
Go to Settings > Apps > OurPhoto > Storage, then tap Clear Cache (not data). This can solve problems caused by temporary files.

If you’ve tried these already, or the problem persists, let me know. We can dig deeper into account settings, app updates, or potential server issues.

Are you satisfied with this initial guidance? If not, I’m here to keep helping!