Hi there! I’m Alice, happy to help you with your username issue on the OurPhoto app. To get started, could you tell me a bit more about what’s happening? For example, are you seeing an error message when you try to log in, or is the app not recognizing your username at all? Also, have you recently changed your username or password? This info will help me guide you better.

For some reason, I cannot use my username on the app

Thanks for sharing that! When your username isn't working on the OurPhoto app, it could be related to a few things like account binding, app version, or connection issues. Let's try a few steps to narrow it down and hopefully fix it:

1. Check Account Binding: On the OurPhoto app, go to the user management or account settings section and see if your account is properly bound (linked) to the app. Sometimes the app doesn't recognize the account if it's not bound correctly.

2. Verify Network and App Traffic: Make sure your internet connection is stable. The app also requires some data traffic allowance to function properly.

3. Update the App: On your Macintosh device, ensure the OurPhoto app is updated to the latest version. An outdated app may cause login or username recognition problems.

4. Restart the App and Device: Completely close the OurPhoto app from your recent apps, then reopen it. Also, try restarting your Mac device to clear any temporary glitches.

5. Password or Username Recovery: If your username is forgotten or not working, the app may not have a direct username recovery option, but you can try resetting your password and then attempt login with any registered email.

Since your device is a Mac running OS X 10.15.7, confirm that you are using a compatible version of the OurPhoto app that works on your macOS version.

Could you please try these steps and let me know if the issue persists? If you see any specific error message during login, that info would help me assist you better too.

If needed, I can also guide you through resetting or recovering account details.

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