Hello! I understand that pictures sent from the OurPhoto app to your frame have disappeared, while only internal pictures remain visible. Let's work together to get this sorted out.

To start, could you tell me a bit more about the situation? For example:
- Have the pictures completely vanished from the frame's gallery, or do they appear but don't display properly?
- Are you able to see the photos in the OurPhoto app still?
- Did this issue start recently after any updates to the app or frame?
- Is your frame connected to a 2.4 GHz WiFi network? (Some frames only work on 2.4 GHz, not 5 GHz)
- Are the frame and app still syncing successfully?

Meanwhile, here are a few steps you can try that often resolve this kind of issue:

1. Check Frame ID and WiFi Connection:
Ensure the Frame ID entered in the OurPhoto app matches your frame exactly. Also, verify that your frame is connected to the 2.4 GHz WiFi network, as that is required for photo syncing.

2. Enable “Accept new users request” Setting:
On some frames, there is an option to allow new photo uploads by turning on “Accept new users request” in the frame settings. Please check if this is enabled.

3. Restart the Frame:
Power off your frame completely by pressing and holding the power button for about 8 seconds, then power it back on. This can sometimes refresh the connection and reload photos.

4. Reinstall OurPhoto App:
Try uninstalling and then reinstalling the OurPhoto app on your device to clear any app-related glitches.

5. Check for Removed Photos by Other Members:
Sometimes photos may appear to be missing if another frame member deletes them. Confirm with others who have access to the frame whether any photos were removed.

If these steps don't resolve the issue, let me know, and we can dive deeper into more advanced troubleshooting or consider contacting support for your frame model.

Does this sound like a good starting point? Let me know what you've tried so far or if you have additional details!