If your photos are not loading to your OurPhoto frame, follow these steps to troubleshoot and resolve the issue effectively:

1. Restart the Frame:
Begin with a simple restart. Press and hold the power button on the frame until it turns off. Wait a few seconds, then turn it back on. Many issues can be resolved this way - learn more.

2. Check Network Connection:
Ensure the frame is connected to a stable Wi-Fi network. Disconnect and reconnect to the Wi-Fi to refresh the connection. A network delay could be causing uploads to fail. Preferably connect to a 2.4G Wi-Fi network if available - learn more.

3. Inspect Internal Storage:
Verify that the internal storage of the frame is not full. If it is, delete some photos or files to create space - learn more.

4. Confirm File Compatibility:
Check if the images you are trying to send to the frame are in a compatible format. Commonly supported formats include JPEG and JPG. If the files are in a different format, convert them to one of these supported types and try again - learn more.

5. Reset the Frame:
If the problem persists, consider resetting the frame to its factory settings. This process varies by device, so refer to your frame’s user guide for the exact steps required - learn more.

6. Update the App:
Ensure that you are using the latest version of the OurPhoto app. Check for updates and install them if available. Outdated software can sometimes lead to connectivity problems - learn more.

7. Reinstall the App:
If updating doesn’t help, uninstall and then reinstall the OurPhoto app on your device. This can clear up potential software glitches that might prevent photos from uploading - learn more.

8. Check App Traffic:
Ensure that there is sufficient app traffic. Sometimes, a high volume of users on the app can slow down photo transfers - learn more.

If after trying these steps the photos still do not load onto your frame, consider reaching out to OurPhoto customer support for further assistance.