Hi! Thanks for reaching out about the issue with the "Completed" button not working in your OurPhoto app after selecting photos. Just to make sure I understand correctly—are you using the OurPhoto app on your phone, right? Also, have you noticed if this happens when you select a certain number of photos or just all the time?

While you clarify, here are a few simple steps we can try first to fix the "Completed" button issue:

1. Restart the App: Close the OurPhoto app fully and then reopen it. Sometimes, apps just need a fresh start.

2. Check for App Updates: Go to your app store and see if there's an update available for OurPhoto. Running the latest version helps avoid bugs.

3. Clear Cache or Temporary Data: If possible, clear the app cache on your phone to refresh stored data without deleting your photos.

4. Try Selecting Fewer Photos: Sometimes selecting a large batch can overwhelm the app. Try selecting only a few photos to see if the button becomes responsive.

If none of these help, the problem might be related to the app's internal processes or connectivity while syncing photos. Also, please ensure your phone OS is updated and has sufficient free memory.

Could you please let me know if you've tried any of these already or if the issue occurs only under specific conditions? That will help me guide you further!

The problem happens if I choose one picture or 5 and I have already tried the suggestions above.

Thanks for letting me know you've tried the basic steps and the issue happens whether you select one or multiple photos. Let's dig a bit deeper to try to resolve this app crash problem.

Since the app crashes just after selecting photos and the simpler fixes didn’t help, here are some additional, more focused steps to try:

1. Check Account Binding and Permissions:
Ensure your OurPhoto app account is properly logged in and bound. Sometimes if the app’s user account is not syncing correctly, certain actions like marking "Completed" might freeze or crash the app. Log out and log back in if needed, and verify your account status in the app settings.

2. Check Network and Data Usage:
Instability in internet connection or limited app traffic permissions can cause syncing issues. Make sure you have a stable internet connection (Wi-Fi or mobile data) and that the app has permission to use data in your phone’s settings.

3. Reinstall the App:
Since clearing cache and restarting did not help, uninstall the app completely from your phone and then reinstall the latest version from your app store. This often clears corrupted files causing repeated crashing.

4. Phone Storage and Updates:
Verify your phone’s available storage—low storage can impact app performance. Also, confirm your phone OS is up to date, as outdated system versions can conflict with newer apps.

5. Try on Another Device:
If possible, install the OurPhoto app on another phone or tablet using your account, and see if the problem persists. This helps identify if the issue is device-specific.

6. Contact OurPhoto Support if Persistent:
If after these steps the app still crashes when selecting photos, the problem could be more complex or server-side. In that case, reaching out to OurPhoto customer support at [email protected] (or through the app’s help center) with detailed info about your phone model, OS version, and exact behavior will be the best next step.

Also, as a reference, app crashes related to photo selections often involve user account syncing issues or software conflicts that remain unresolved after basic clearing and restarting actions1 2.

Could you please let me know whether you’ve checked your account status and data permissions? And if you want, I can guide you through reinstalling the app step-by-step!