Hi! I understand you're having trouble sending photos from your iPhone (iOS 18.6.2) to your OurPhoto device. Let's work through this together.

To start, can you tell me a bit more about what happens when you try to send a photo? For example, do you see any error messages, or do the photos just not appear on the device at all?

Meanwhile, here are some common steps that usually help:

1. Check Wi-Fi Connection: Make sure both your iPhone and the OurPhoto device are connected to the exact same Wi-Fi network. This is essential for the transfer to work.

2. Verify App Account Binding: Open the OurPhoto app and go to the user management or account page to confirm that your smartphone account is properly linked with the OurPhoto frame.

3. Internet Stability: Ensure you have a stable internet connection on your iPhone if the app relies on cloud syncing.

4. Sign Out and Back In: Sometimes, signing out of your account within the OurPhoto app and then signing back in can refresh the connection and enable proper syncing.

5. Restart Devices: Try restarting both your iPhone and the OurPhoto device to clear any temporary glitches.

If you have already tried any of these, please let me know which ones, and if possible, what the results were. That way, I can guide you to the next steps or advanced troubleshooting.

Does this help? Would you like me to guide you step-by-step through any of these?

More tips here

I can see the pictures in the app that haven’t been send.

Thanks for letting me know you can see the pictures in the app that haven’t been sent yet. That’s a good clue to narrow down the issue.

Since the photos are visible but not sending to the OurPhoto device, here are a few things we can check:

1. Photo Permissions: On your iPhone, go to Settings > OurPhoto App and make sure the app has permission to access All Photos. Sometimes limited photo access can affect sending files.1

2. Account Binding: Double-check that your account in the OurPhoto app is fully bound or linked to your physical OurPhoto device. This binding is necessary for the photos to sync correctly.

3. Wi-Fi Connection: Confirm again that the frame and your iPhone are connected to the same Wi-Fi network without issues. Reconnecting or forgetting and rejoining the Wi-Fi network on the OurPhoto device can help.9

4. Photo File Format: Make sure the photos you’re sending are supported formats like JPEG or PNG. Unsupported formats may not transfer properly.

5. Send Photos Manually: Within the OurPhoto app, try selecting the unsent photos and manually trigger the send/upload process again to see if it pushes through.

If you've confirmed these and it still doesn't work, try uninstalling and reinstalling the OurPhoto app on your iPhone to clear any app glitches.8

Would you like me to guide you through checking these step-by-step? Also, please let me know if anything changes or if you see any specific error messages when attempting to send.