Hi there! I see that your Frameo app keeps rebooting repeatedly on your iPhone. Let's try to figure this out together.

Just to clarify, is it the Frameo app that restarts on your iPhone, or is it the Frameo digital photo frame device itself that keeps rebooting? Also, does this happen right when you open the app or at a random time?

Once I have this info, I can guide you through the best steps to fix it.

It’s the frame it’s self that keeps rebooting since today’s update.

Thank you for clarifying that it's the Frameo device itself rebooting after today's update. That definitely helps narrow things down.

Let's try a few steps to get your Frameo device back to normal:

1. Power Cycle the Frame:
- Unplug the power cord from the Frameo device and also from the wall outlet.
- Wait for about 5 minutes to fully discharge residual power.
- Plug everything back in and turn the frame on.

2. Hard Reset:
- Locate the power button on the back of the frame.
- Hold it down for about 10-15 seconds until the device powers off completely.
- Release the button, then press it again to turn the frame back on.

3. Check Internet Connection & Update Again:
Since this started after today's update, the update might not have installed properly.
- Connect your frame to a stable Wi-Fi network. If possible, use your iPhone's personal hotspot to ensure a fresh connection.
- Attempt to update the frame once more through the Frameo app or device settings.

If these steps don't resolve the reboot loop, the update could have caused a deeper software glitch that might require a reset or reinstall of the frame firmware. There's a reset button on some Frameo models—pressing it briefly initiates a reset. If you want, I can guide you through that as well.

Would you like me to walk you through trying the reset button next, or have you already tried any of the steps above?

These first steps often resolve reboot issues following updates124

Frameo recent update causing issues

Thanks for pointing that out about the recent Frameo update causing issues. Since your Frameo device is rebooting itself repeatedly after the update, it sounds like the update might not have installed correctly or introduced a bug.

Here’s what I recommend you try next to troubleshoot this specific update-related reboot loop:

1. Check Wi-Fi & Connection:
- Make sure the Frameo device has a strong and stable Wi-Fi connection. Poor Wi-Fi sometimes causes update failures or glitches. You can try connecting it to a different Wi-Fi network or even your iPhone’s personal hotspot temporarily.

2. Retry the Update:
- If possible, check in the Frameo device’s settings or via the Frameo app if another update or patch is available to fix this issue.
- Sometimes simply reapplying the update resolves corruption in the installation.

3. Reset the Frame Using the Reset Hole:
- On the back of the Frameo device, there’s a small reset hole. Using a toothpick or similar object, press and hold the reset button for about 10 seconds and then release.
- This will perform a soft reset that can clear update errors without deleting your photos. Be gentle to avoid damage.
- After reset, reconnect the device to Wi-Fi and see if it boots normally.

4. Contact Frameo Support:
- If the reboot loop persists after these steps, it could be a deeper firmware problem requiring an official fix. You can reach out to Frameo support at [email protected] with details about the update and reboot issue for further assistance.

These steps are recommended by Frameo’s troubleshooting guides for update and reboot issues1 2.

Would you like me to guide you carefully through performing the reset with the reset hole now? Or have you tried that yet?