Hi! I see your Yoosee camera is offline, and you’re unable to log in to the app. Let’s work together to get this sorted out.

Could you please tell me:
- Is the camera showing any lights (like blinking or solid) when it's powered on?
- Have you tried restarting the camera or router already?
- Are you connecting your phone and camera to the same Wi-Fi network?
- Do you recall changing your Wi-Fi password or router recently?

In the meantime, here’s a simple step-by-step process that often helps with camera offline issues and app login problems:

1. Power Cycle the Camera and Router
Unplug the camera’s power for about 10 seconds and plug it back in. Also, restart your Wi-Fi router.

2. Check Wi-Fi Connection
Make sure your Android device is connected to the correct Wi-Fi network that the camera was originally set up with. Yoosee cameras typically require 2.4 GHz Wi-Fi, not 5 GHz—please verify your router’s band.

3. Confirm Internet Stability
Ensure your internet connection is stable. Sometimes weak or fluctuating Wi-Fi causes the camera to go offline.

4. Login Credentials
Double-check your app login credentials. If you suspect password issues, try resetting the password via the app.

5. Re-add Camera to the App
If the above steps don’t work, try removing the camera from the Yoosee app and then add it back again. Sometimes re-pairing re-establishes the connection.

6. Firmware and App Updates
Ensure the Yoosee app is up-to-date from the Google Play Store, and if possible, check for any firmware updates for the camera via the app.

If your camera remains offline after these steps, there might be more advanced reasons like router settings blocking access or camera firmware corruption.

Would you be able to try these and let me know which step you’ve done? Then I can guide you further.

Also, for reference, this unplugging step has helped others with similar problems: unplugging the camera then plugging it back in often resets the connection1.

Looking forward to your update!

I tried restarting and reconnecting it still not working

Thanks for trying the restart and reconnect! Since that didn’t resolve the issue, the next best step is to try resetting the camera to its factory default settings. This step often helps when connection issues persist, especially if the camera lost connection due to power outages or network changes.

Here’s how you can reset and then re-add your Yoosee camera:

1. Locate the Reset Button:
Usually, there is a small reset hole or button on the back or bottom of the camera. You might need a paperclip or a small pin to press it.

2. Perform the Reset:
Insert the pin into the reset hole and press and hold the button for about 5 to 10 seconds until you see the camera light indicator change (usually blinking or a sound). This indicates the camera is resetting to factory defaults.

3. Re-add the Camera in the App:
- Open the Yoosee app on your Android device.
- Log in to your account.
- Add the camera as a new device by following the app’s Wi-Fi configuration steps (make sure your phone is connected to the correct 2.4 GHz Wi-Fi).
- When prompted, scan the QR code or enter the camera’s serial number.

4. Check for App and Firmware Updates:
Before re-adding, ensure your Yoosee app is updated to the latest version from Google Play Store. If possible, after re-adding, check if there’s any camera firmware update and install it.

Resetting the camera this way has helped many users overcome offline and login issues after router changes or long power outages1 5 6.

Could you try this reset and let me know how it goes? If you face trouble locating the reset or re-adding, I’m here to guide you through each step.

Can't login to app

Thank you for letting me know you can’t log in to the Yoosee app. To help you better, could you tell me if you see any specific error messages when you try to log in? For example, does it say "wrong password," "network error," or something else?

In the meantime, here are some focused troubleshooting steps for app login issues on Android devices:

1. Check Internet Connection: Make sure your Android phone is connected to a stable Wi-Fi or mobile data network.

2. Verify Credentials: Double-check your username/email and password. If you’re not sure about the password or keep getting incorrect password errors, try resetting your password via the app’s "Forgot Password" option or on the Yoosee website.

3. App Cache and Data: Sometimes, corrupted app data causes login problems. You can clear the Yoosee app’s cache and data by going to:
- Android Settings > Apps > Yoosee > Storage > Clear Cache and Clear Data.
Then, reopen the app and try logging in again.

4. Update Yoosee App: Ensure the Yoosee app is updated to the latest version from Google Play Store.

5. Try Alternate Login Methods: If available, try logging in with an alternate method (like phone number or email) or use a different device to verify the credentials work.

6. Use Qube Wifi App for Password Reset (if related to camera credentials): Some users found that downloading the "Qube Wifi" app helped to reset or set a new admin password when facing device password errors preventing login1.

7. Check Server Status: Occasionally, the Yoosee servers may experience temporary downtime causing login issues. You can check their official social media or community forums to confirm.

If you have already tried some of these steps, please tell me which ones, and if there is an error message, please share it. That way I can provide more targeted help.

Are you able to provide that info? I’m here to help!

It keeps saying connection timeout please check your internet

Thanks for sharing the details about the "connection timeout" error message. This usually means the Yoosee app is having trouble communicating with the camera or the network is blocking the connection. Let’s go through some tailored steps to fix this on your Android device:

1. Check Wi-Fi Network and Frequency
Ensure your phone is connected to a stable 2.4 GHz Wi-Fi network, since Yoosee cameras do not support 5 GHz Wi-Fi. If your router broadcasts separate 2.4 GHz and 5 GHz bands, connect specifically to the 2.4 GHz one.

2. Restart Your Router and Mobile Device
Sometimes network glitches cause timeout errors. Restart your Wi-Fi router and then restart your Android phone to refresh the network connection.

3. Reset the Camera
Press and hold the reset button on your camera for about 10 seconds until you see the LED indicator change. Wait for 2 minutes for it to reboot completely. This can clear a stale network state on the camera5.

4. Manually Set Wi-Fi Password in the Phone's Settings
Some Android versions have restrictions that can interfere with the Yoosee app sending Wi-Fi credentials to the camera. Go to your phone's Wi-Fi settings and ensure your Wi-Fi password is correct and that the network connection is stable before adding the camera again6.

5. Clear App Cache and Data
Go to Android Settings > Apps > Yoosee > Storage > Clear Cache and Clear Data, then reopen the app and try again.

6. Check for App Updates
Make sure the Yoosee app is updated to the latest version from the Google Play Store.

7. Try Adding Camera in a Different Environment
If possible, try setting up the camera closer to the router to eliminate signal issues.

8. Check for Firewall or Router Restrictions
Ensure your router does not have MAC filtering or firewall rules that might block the camera or app connections.

If you've tried some of these and still see the timeout error, sometimes it helps to remove the camera from the app and perform a complete factory reset on the device again before re-adding it. There is a helpful forum discussion regarding this here for more context: Yoosee APP prompts that "Connection timed out" 1.

Would you like me to walk you step-by-step through any of these? Let me know which steps you've already tried to avoid repetition!