Hi there! I’m sorry to hear that your PK XD Shop isn’t opening even after logging out and back in with the correct email and password. Let’s see if we can get this sorted out together.

First, just to clarify:
- Are you accessing the PK XD Shop through the web on your Linux device using your WebKit browser?
- When you say it’s “not opening,” do you see any error messages or does the shop just not load at all?

Meanwhile, here are some initial steps we can try:

1. Clear Browser Cache and Cookies: Sometimes, old data can cause loading issues. In your WebKit browser, clear the cache and cookies and then try accessing the shop again.
2. Check Browser Version: Make sure your WebKit browser is up to date. Older versions might have compatibility issues with the PK XD platform.
3. Disable Browser Extensions: Some extensions can interfere with website functionality. Temporarily disable any extensions you have and try opening the shop.
4. Try a Different Browser: If possible, test opening the PK XD Shop in another browser like Firefox or Chrome on your Linux system to see if the problem persists.
5. Check Internet Connection: A stable internet connection is important. Make sure your network is working properly.

Could you please try these and let me know what happens? If it still doesn’t open, we can dig in deeper!

I tried everything

Thanks for letting me know you’ve already tried the basic fixes. Since you’re on Linux and your PK XD Shop still doesn’t open after logging in properly, let’s try a clean reinstall-like approach for the web environment, adapted for your setup, to ensure no corrupted data is causing this.

Here’s what I recommend step-by-step:

1. Clear All Browser Data for PK XD:
Go to your WebKit browser settings and clear not only the cache and cookies but also any site data specifically for the PK XD website. This will remove any corrupted local data that might block loading.

2. Log Out Completely:
After clearing data, log out of your PK XD account again and fully close the browser.

3. Restart Your Linux Machine:
Sometimes a full system restart refreshes background services that interact with the browser.

4. Open the Browser in a Fresh Profile/Session:
If possible, create a new browser profile or open a private/incognito window and log into PK XD there. This avoids any conflicts from extensions or settings in your main profile.

5. Check for Network Issues:
Temporarily disable any VPNs or proxies that might affect your connection to PK XD servers. Also, test your connection speed to confirm it’s stable.

6. Try an Alternative Browser:
If step 4 works but not your current setup, consider using Firefox or Chrome on Linux to see if the problem is with WebKit specifically.

If after this your shop still fails to load, there might be a backend issue or account-specific problem. In that case, reporting this with detailed info directly to PK XD support at [email protected] will help them investigate further.

For more details on troubleshooting PK XD issues, you can check their official guide here: PK XD Technical Problems and for reinstall steps on Android which inspire this cleanup approach: PK XD Solving Problems Guide 8.

Does this sound good? Would you like me to guide you through any specific step in detail?

When I open shop it do not open rest everything good

Thanks for clarifying that the PK XD Shop specifically won’t load, while the rest of the app works fine. This seems to be an issue some users have experienced recently, especially after updates. Let’s go through a targeted set of steps to address this:

1. Check for Updates:
Although you’re on Linux using WebKit browser, make sure the PK XD web version is fully updated or refreshed. Sometimes updates roll out gradually and the Shop might not load correctly on older cached versions.

2. Try Incognito/Private Mode:
Open the PK XD site in a private or incognito browser window to rule out any cache or cookie conflicts just for the shop feature.

3. Disable VPN or Proxy:
If you are using any VPN or proxy service, disable them temporarily. Some recent reports indicate Shop loading issues linked to network routing problems.

4. Check Official Reports:
Recently, multiple users have reported that the Shop is not opening post-update even after reinstalling or refreshing the app or browser cache. This might mean it’s a server-side or update rollout issue. The PK XD Facebook group has discussions about this problem:
PK XD Shop not loading after update

5. Contact PK XD Support:
Since this seems like a wider issue, especially if all the troubleshooting steps don’t work, I recommend reaching out to PK XD’s official support with your account details, browser version, and Linux environment specifics. Their email is [email protected]. They can check if your account or region is affected by any current Shop access issues.

For now, you can still enjoy many parts of PK XD while they fix this specific bug. Keep an eye on official channels for updates on the Shop loading issue, as it might get resolved with a patch soon.

Does this approach work for you, or would you like me to assist further in contacting support or trying alternative access methods?