[Crossword Jam] I recently cleared all the data and cache, reinstalled the app. All I get now is Playsimple.

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Nathan Greene
11 months ago In Crossword Jam
I recently cleared all the data and cache, reinstalled the app. All I get now is Playsimple.

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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11 months ago

Hi there! I understand that after clearing the data and cache, and reinstalling Crossword Jam on your Android device, you only see the "Playsimple" screen and can’t get into the game. Let's try to get this sorted out.

Just to clarify a couple of things before we start:
- When you open the app, do you see any loading animation or does it get stuck immediately on the Playsimple screen?
- Are you connected to a stable internet connection, either Wi-Fi or mobile data?
- Have you tried restarting your Android device after reinstalling the app?

Meanwhile, here are some steps to try that often help in such cases:

1. Restart Your Device: Sometimes a simple restart clears out system glitches.

2. Check Internet Connection: Ensure your device has a strong and stable internet connection since the game may need to connect to servers on launch.

3. Grant App Permissions: Go to Settings > Apps > Crossword Jam (or Playsimple) > Permissions and make sure the game has access to storage and network.

4. Clear Cache and Data Again: Even after reinstalling, sometimes some residual data remains. You can try clearing cache and data again just in case.

5. Try Opening While Connected to Wi-Fi: If you’re using mobile data, switch to Wi-Fi or vice versa to rule out network filtering issues.

6. Disable VPN or Proxy (if any): VPNs or proxies can sometimes interfere with app connectivity.

If none of these work, it could be a server-side issue or something more specific to your account or device. In that case, please let me know so I can help escalate or explore further. Also, if you have any particular error messages or screenshots, feel free to share.

Are you comfortable trying these steps? And did you notice any changes or different behaviors while doing so?

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