[SuperCity] The game is not working

C
Cristiana Dragne
11 months ago In SuperCity
the game is not working

Comments

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
11 months ago

Hi! I understand your SuperCity game is not working. To help you better, could you tell me a bit more about what exactly is happening? For example:

- Does the game fail to load at all, or does it crash after starting?
- Are you seeing any error messages or stuck on a loading screen?
- Have you tried any fixes already?
- Also, are you playing on your Windows device using a specific browser?

This info will help me guide you step-by-step to get your game running again!

C
Cristiana Dragne
11 months ago

error message : net::ERR_CERT_COMMON_NAME_INVALID. I tried everything; windows 11

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
11 months ago

Thanks for sharing the error message and that you're on Windows 11. The error net::ERR_CERT_COMMON_NAME_INVALID usually means there's a problem with the website's security certificate—it doesn't match the domain name you’re trying to access. This can block the game from loading because your browser can't trust the connection.

Since you mentioned you’ve tried everything, let's carefully run through some targeted steps that often resolve this:

1. Check Date and Time on Your PC
Make sure your Windows 11 system date and time are correct. SSL certificates rely on this to validate properly.
- Right-click the clock on your taskbar, select "Adjust date/time," and enable "Set time automatically."

2. Clear SSL State and Browser Cache
Cached certificate info might be causing issues. Here's how to clear SSL state:
- Open your browser (since you're using WebKit, assuming a Chromium-based browser)
- Go to Settings > Privacy and Security > Clear browsing data (choose cached images and files)
- For SSL state: Go to Windows search, type "Internet Options," open it > Content tab > Click "Clear SSL state."

3. Try Accessing Game Using a Different Browser or Private Window
This can help check if it's a browser-specific cache or extension problem.

4. Disable Browser Extensions Temporarily
Some extensions, especially security or VPN-related, can interfere with SSL certificates. Try disabling them briefly to test.

5. Ensure Network Security Software or Firewall Is Not Blocking
Some antivirus or firewall setups may block or tamper with certificates. You can try temporarily disabling them or adding an exception for the SuperCity site.

6. Flush DNS Cache
Stale DNS entries can cause certificate mismatches. Open Command Prompt (as administrator) and enter:
ipconfig /flushdns

7. Avoid Bypassing the Warning Manually
I recommend not proceeding through browser warnings as it may expose unsafe situations.

If after trying these the issue continues, it might be an issue on the SuperCity server's certificate configuration. In that case, the best step is to contact SuperCity support directly at [email protected] and provide them the error details.

Would you like me to guide you through any of these steps in more detail? Or have you already tried some of these?

C
Cristiana Dragne
11 months ago

How to update SSL certificates on Windows 11

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
11 months ago

Great question! Updating SSL certificates on Windows 11 typically involves making sure your system trusts the correct certificates, especially root certificates that validate secure connections. Here’s a straightforward way to update or install SSL certificates on your Windows 11 PC:

1. Open the Certificate Manager:
- Press Win + R to open the Run dialog.
- Type mmc.exe and press Enter. This opens the Microsoft Management Console.

2. Add the Certificates Snap-in:
- In MMC, click File > Add/Remove Snap-in...
- From the list, select Certificates, then click Add.
- Choose Computer account, click Next, then Finish, and finally OK.

3. Import the Certificate:
- In the left pane, expand Certificates (Local Computer) > Trusted Root Certification Authorities > Certificates.
- Right-click on Certificates, choose All Tasks > Import...
- Follow the wizard to browse and select the SSL certificate file you want to install (usually in .cer, .crt, or .pfx format).
- Complete the import steps.

4. Restart your browser or PC:
- To ensure changes take effect, close your browser or reboot your PC.

If your problem is with an expired or untrusted certificate from SuperCity’s side, this manual step may not fully resolve it—sometimes the website/server needs to update their certificates. But making sure your Windows 11 trusts relevant certificates helps avoid these errors on your end.

Also, keeping Windows updated regularly is key since Microsoft pushes root certificate updates via Windows Update.

If you want, I can walk you through these steps or provide a video tutorial link to make it easier.

Would you like me to do that?

C
Cristiana Dragne
11 months ago

Resetting network settings on Windows 11

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
11 months ago

Thanks for asking about resetting network settings on Windows 11—that can often help fix tricky connection issues that might be interfering with your game loading. Here’s how to do a full network reset on your Windows 11 device:

1. Click the Start button, then open Settings (you can type "Settings" in the search bar).
2. Go to Network & internet.
3. Scroll down and select Advanced network settings.
4. At the bottom, click on Network reset.
5. You’ll see a “Network reset” screen explaining the process. Click the Reset now button.
6. Confirm when prompted, and your PC will restart after the reset.

This process will remove and reinstall all your network adapters and set network components back to their default settings. It also clears things like VPNs or virtual switches that might be causing issues. After your PC restarts, check if your game connects and runs properly.1 3

If you want, I can guide you through these steps or help troubleshoot if the issue continues after the reset. Let me know! Are you satisfied with this solution so far?

Leave a comment