Hello! I see that your SuperCity game is not loading. Let's work together to get this sorted out. To start with, could you please tell me if you're playing SuperCity on a browser or an app, and if you see any specific error messages or does it just freeze or stay on the loading screen? Also, which browser are you using?

In the meantime, here are some common first steps to try, especially since you mentioned your device is on Windows and likely using a browser with WebKit:

1. Clear your browser cache completely, going back to the beginning of time. This removes old files that might be causing the loading problem.
2. Make sure your browser is updated to the latest version available.
3. Try restarting your browser or your computer after clearing cache.
4. If you're not already using Google Chrome, try accessing the game with Chrome, as it's often more compatible.

Let me know if you've tried any of these and what happens. If these don’t help, we can dive deeper into settings or network checks.