Hi there! Thanks for reaching out about your Sunbeast app being stuck on the login screen on your iPhone. To make sure I fully understand your situation: when you open the app and enter your login info, you only see an "i" inside a circle and a back arrow, but you can’t proceed further. Is that right?

Just to clarify a bit more for better help:
- Are you sure your username and password are correct?
- Does the login button respond at all when you tap it, or is it greyed out?
- Have you tried closing the app completely and reopening it?
- Is your iPhone’s internet connection stable (Wi-Fi or cellular data)?
- Do you have the latest version of the Sunbeast app installed?

To start, here are some simple steps to try that often resolve app login hangs on iPhone:

1. Force-close the app and reopen it: Swipe up from the bottom (or double-click home button if your iPhone has one), then swipe the Sunbeast app off the screen to close it completely. Then reopen it.

2. Check your internet connection: Switch between Wi-Fi and cellular data to see if the app reacts differently.

3. Restart your iPhone: Sometimes a quick reboot clears temporary glitches.

4. Update the app: Go to the App Store, search Sunbeast, and check if there is an update available. Install it if yes.

5. Reinstall the app: Delete Sunbeast from your iPhone and reinstall it fresh from the App Store.

If these don’t work, there might be a specific app bug or account-related issue causing the problem. Let me know what you find after these steps and if the problem persists, so I can guide you further!

Are you able to try these and tell me what happens?

have powered off i-phone and cannot access app

Thanks for letting me know that after powering off your iPhone, you can't access the Sunbeast app. Just to be clear, is your iPhone now powered back on and you're trying to open the app but it won't launch or it crashes immediately? Or is the issue that the phone stays powered off and won’t turn on?

If your iPhone is turned on but you can't open the Sunbeast app, here are some steps to try:

1. Force Close and Reboot iPhone: If the app was causing the phone to freeze, try a force restart of your iPhone:
- For iPhone 8 or later: quickly press and release the Volume Up button, then Volume Down, then press and hold the Side button until the Apple logo appears.

2. Check App Launch: Once rebooted, try opening the app again. If it crashes quickly or won’t open, move on to the next step.

3. Update iOS: Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update.

4. Update or Reinstall App: If you can access the App Store, look for updates to Sunbeast or delete and reinstall the app.

5. Clear Storage: Sometimes low storage causes apps to misbehave. Check your iPhone storage in Settings > General > iPhone Storage.

If your iPhone itself won’t power on, let me know—there are other troubleshooting steps we can take.

Can you confirm what happens when you try to open the Sunbeast app now? Does the iPhone stay on? Does the app open or crash? This will help me guide you better.