[LEO] When I enter the app it says lost connection and I can't enter the actually app

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Willia
10 months ago In LEO
When I enter the app it says lost connection and I can't enter the actually app

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Charlotte Green

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10 months ago

Hi! I understand that when you try to enter the LEO app on your Android WebKit device, it shows a "lost connection" message and doesn't let you in. Before we jump into solutions, could you please let me know a couple of things?

1. Are you connected via Wi-Fi or mobile data?
2. Have you noticed if this happens only with the LEO app or with other apps/websites too?
3. Have you tried any steps so far to fix the issue, like restarting the app or device?

This info will help me guide you better. Meanwhile, here are some initial steps you can try:

1. Check your internet connection: Open another app or browser to see if the internet works. Sometimes the app's server might be unreachable if your connection is unstable.

2. Restart the app: Close it completely from recent apps and open it again.

3. Restart your device: This simple step can often refresh network settings and clear temporary glitches.

4. Clear app cache:
- Go to your device’s Settings > Apps > LEO app
- Tap on Storage & cache
- Tap Clear Cache (avoid Clear Data unless you want to reset the app completely)

5. Update the app: If an update is pending, it might fix connection bugs.

If you’ve tried these already or they don’t help, I can guide you through advanced steps like checking permissions, network settings (like VPNs or proxies), or verifying if there's a server-side issue with LEO.

Let me know what you’ve tried and the connection type, and we’ll take it from there!

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