[Tandem] Just signed-up but it's not working. Pressing "continue", but it just sits there.

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Karie
11 months ago In Tandem
Just signed-up but it's not working. Pressing "continue", but it just sits there.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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11 months ago

Hi! Thanks for reaching out. I understand you just signed up for Tandem, but when you press "continue," nothing happens and the screen just stays there. Let's get this sorted out together.

First, could you tell me if you've tried closing the app completely and reopening it? Sometimes that helps refresh the process. Also, do you have a stable internet connection at the moment? A weak or unstable connection can cause the app to freeze on actions like signing up or continuing.

Here's a step-by-step approach to try:

1. Close the Tandem app fully. On your Android 14 device, open the recent apps menu and swipe Tandem off to close it.
2. Restart your phone to clear any temporary glitches.
3. Reopen the Tandem app and try pressing "continue" again.
4. If it still doesn't work, check your internet connection—switch between Wi-Fi and mobile data to see if that helps.
5. Also, ensure the app is updated to the latest version via the Google Play Store.
6. If none of these steps help, try force stopping the app: Go to Settings > Apps > Tandem > Force Stop, then relaunch it.

Could you please let me know if you’ve tried any of these already or if you see any error messages? We can dig a bit deeper based on what you find.

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