Hi there! It sounds like you're having trouble connecting your Frameo frame. Let's work through this together.

First, could you provide a little more information? Are you seeing any specific error messages on the frame? Also, have you already tried any troubleshooting steps, like restarting your frame or router?

While I wait for your response, here are some common steps you can follow to troubleshoot the connection issue:

1. Check Wi-Fi Settings: Ensure your Wi-Fi network is broadcasting and that other devices can connect to it.

2. Restart Your Device: Sometimes, just a simple restart can help. Turn off your Frameo frame and unplug it from power for a minute, then turn it back on.

3. Wi-Fi Password: Double-check that you are entering the correct Wi-Fi password. A common issue can be mistyping it.

4. Wireless Band Compatibility: Ensure that your Frameo frame is compatible with your Wi-Fi network band. Some devices only connect to 2.4 GHz networks, not 5 GHz. You may need to adjust your router settings if necessary.

5. Router Placement: Ensure that the frame is within range of your Wi-Fi router. If it's too far away, the signal may be weak.

If these suggestions don't solve the issue, please let me know what you've already attempted, and I'll help you dig deeper!