Hi there! I understand your CHAI app on your phone isn’t loading your chats at all. That’s definitely something we want to get sorted quickly. To start, could you tell me a bit more?

- What type of phone are you using (Android or iPhone)?
- Have you tried closing and reopening the app?
- Is your internet connection stable at the moment?
- Have you tried logging out and logging back into the app?
- Also, have you recently updated the app or the phone’s OS?

Meanwhile, here’s a simple step-by-step you can try to refresh your app’s connection and possibly fix the loading issue:

1. Check your internet connection: Try switching from Wi-Fi to mobile data or vice versa, to ensure the problem isn’t your network.
2. Force close the app: Completely close the CHAI app from background apps and then reopen it.
3. Clear the app cache (Android) or reinstall the app (iPhone): Sometimes cached data gets corrupted. Clearing this or reinstalling can help.
4. Log out and log back in: This can reset your session and fix stuck loading states.
5. Restart your phone: A quick reboot can clear temporary glitches.

If none of those work and the app still won’t load your chats, it might be a server-side or account-related issue. Then, I can help you check if there are current outages or escalate the issue internally.

Let me know what you have tried or your phone type, and we’ll take it from there.