Hi there! I see you're having trouble logging into Rug. Let's get this sorted out together.

Could you tell me a bit more about what's happening when you try to log in? For example, are you seeing an error message, or does the login page just not respond?

In the meantime, here are a few things we can try:

1. Double-check your username and password to make sure they're entered correctly, including capitalization.
2. If you forgot your password or think it might be incorrect, try resetting it by visiting account.rug.nl.
3. Ensure you have an active account and that any necessary fees or account requirements are up to date.
4. Try clearing your browser cache and cookies or try logging in with a different browser to rule out browser issues.
5. If you see any specific error messages like "internal server issue," that could indicate a server-side problem.

Let me know what happens when you try these steps or if you get any specific errors, and we'll go from there.

Won’t allow log in

Thanks for confirming the login issue. Just to get a clearer picture—are you seeing any error messages when you try to log in? For example, something like "incorrect password" or "internal server issue"? Also, are you logging in with a Rug user account or through another linked service?

Meanwhile, here are a few targeted steps given your macOS version (OS X 10.15.7):

1. Try resetting your password at https://account.rug.nl if you haven't done so already. This works for both student accounts and personnel accounts.
2. Make sure your account is active and that any required payments, like tuition fees, are up to date; unpaid fees can block access.
3. Clear your Safari (or whichever browser you use) cache and cookies to remove any corrupted login data:
- Safari: Safari menu > Preferences > Privacy > Manage Website Data > Remove All
4. Try logging in using a different browser such as Chrome or Firefox if available.
5. Check your internet connection to ensure it’s stable. Sometimes login attempts fail due to network interruptions.
6. Restart your Mac to clear any temporary glitches and try again.

If you receive an error like “internal server issue” during login, it might be a server-side problem at Rug. Let me know if that’s the case, so I can check any recent server outages or advise next steps.

Would you kindly try these and tell me what happens or if there’s a specific error message? This will help me guide you further.

Are you satisfied with these instructions so far?