Hi! I understand you’ve been trying to connect your Hume Health scale for a while, but it’s still not working through Bluetooth, even though other devices connect fine. Let’s try to get this sorted out together.

Can I ask a couple of quick questions first?
- When you try to connect the scale, does it show up at all in your iPhone’s Bluetooth list?
- Do you see any indication on the scale's screen (like a Bluetooth icon or flashing light) that it’s trying to pair?
- Have you tried reconnecting through the Hume Health app’s “Add Device” or “Connect” option?

While you check on those, here’s a simple step-by-step you can try on your iPhone iOS 18.5 to get things going:
1. Go to your iPhone’s Settings > Bluetooth, and toggle Bluetooth off, wait 5 seconds, then toggle it back on.
2. Open the Hume Health app and go to the device pairing section. Try selecting Add Device or Connect to see if the scale appears there.
3. Make sure you are standing on or gently tapping the scale to “wake it up” (some scales require this to activate Bluetooth advertising).
4. If the scale appears, select it to pair and follow any on-screen prompts.

If this doesn't work, we can try a couple more advanced tips such as:
- Forgetting or removing the scale from Bluetooth devices (if it was previously paired), then retrying the connection.
- Restarting your iPhone to refresh any Bluetooth services.
- Checking the scale’s battery level or replacing batteries if needed.

Let me know where you are with these steps or if you notice any error messages, and I can guide you further! If needed, I can also check some official troubleshooting guides directly.

How does that sound?

OK, I tried all the things you said and nothing is working. My phone is fully updated. It just bounces back-and-forth from being in Bluetooth to not being in Bluetooth, but it won’t stay.

Thanks for trying those initial steps and letting me know what’s happening. From what you describe—Bluetooth bouncing on and off—it sounds like your iPhone might be having trouble maintaining a steady Bluetooth connection, which can happen sometimes due to background processes or Bluetooth cache issues.

Here are some focused troubleshooting steps we can try next on your iPhone (iOS 18.5):

1. Restart Your iPhone
Hold the side button and volume up button until you see the power-off slider. Turn off your phone completely, wait 30 seconds, and then power it back on.

2. Forget the Scale in Bluetooth Settings (if it shows up)
- Go to Settings > Bluetooth.
- If your scale appears in the list, tap the info (i) icon next to it, then tap Forget This Device.
- This clears any potentially corrupted connection.

3. Check App Permissions
- Go to Settings > Hume Health.
- Ensure Bluetooth access is enabled and all permissions the app needs (like local network or health data) are granted.

4. Reset Network Settings
- This will reset Wi-Fi, cellular, and Bluetooth settings, so you’ll need to reconnect to Wi-Fi afterward.
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Confirm and retry connecting to the scale from the Hume Health app.

5. Remove and Reinstall the Hume Health App
- Press and hold the app icon, then choose Remove App > Delete App.
- Go to the App Store and reinstall it fresh, which can clear corrupted app caches that interfere with Bluetooth.

6. Check Scale Battery or Power Cycle the Scale
- Remove batteries from the scale, wait 30 seconds, then reinsert them to reset its Bluetooth module.

If after all these it still won’t connect and Bluetooth keeps toggling on and off on your phone, your iPhone’s Bluetooth hardware or iOS might be experiencing an issue. In that case, contacting Apple Support for a device diagnostics check could be a good step.

If you want, I can also escalate this to Hume Health’s technical team for more detailed support or firmware checks on the scale. Just let me know!

Are you comfortable trying these next steps? Or does any of this need more clarity?

I have had my scale for a couple of months now and I’m still not able to get it to connect everything else I have connects to my Bluetooth just fine

Thanks for reaching out again about your Hume Health scale not connecting via Bluetooth, even though other devices do. Let’s make sure we cover all the important steps based on what you shared and some official advice from Hume Health resources.

Since you've likely tried basic Bluetooth toggling, here’s a focused checklist to get your scale connected on your iPhone (iOS 18.5):

1. Wake the Scale Properly: Some scales go into a power-saving mode. Make sure to stand gently on or lightly tap the scale to activate it before trying to connect.

2. Bluetooth Settings Refresh: Go to your iPhone’s Settings > Bluetooth, toggle Bluetooth off and then back on to reset the connection.

3. Connect through the Hume Health App: Open the Hume Health app, go to the device setup or “Add Device” section, and try pairing the scale from within the app rather than from the iPhone Bluetooth menu.

4. Forgetting Previous Connections: If your scale shows up in your phone’s Bluetooth list, tap the (i) next to it, choose Forget This Device, and then try reconnecting via the app.

5. Check for App Permissions: Make sure the Hume Health app has Bluetooth permission enabled in Settings > Hume Health.

6. Scale Battery or Power Reset: Remove and reinsert batteries to reset the scale’s Bluetooth module if possible.

If these steps still don’t work, Hume Health FAQ and support suggest that sometimes a scale may need additional troubleshooting like resetting network settings on the phone or reinstalling the app. I can guide you through those if you want.

For quick reference, here are the official pointers from Hume Health and similar user reports: their FAQ highlights toggling Bluetooth, waking the scale, and making the connection via the app as key steps1 2 5.

Does your scale show any flashing Bluetooth icon or error message on its display? That detail could help pinpoint if the issue is with the scale or the phone end.

Let me know if you want to try the next-level steps like resetting network settings or reinstalling the app, or if you’d prefer contacting Hume Health support directly for in-depth assistance!