Hi there! I’m sorry to hear your CVS Health app isn’t working as expected. Could you tell me a bit more about what exactly is happening? For example, is the app not opening, crashing, not logging you in, or is there a specific function that’s not working? This info will help me guide you better.

Saying can’t verify password due to problem at their end

Thanks for sharing that detail about the "Can't verify password due to a problem at their end" message. It sounds like the issue is on CVS's server side affecting password verification.

Let me guide you through some steps:

1. Double Check Credentials: Just to confirm, are you certain your email/username and password are correct? Sometimes a typo can cause problems.

2. Retry Login After a Moment: Sometimes server issues are temporary. Waiting a little bit and trying again might work.

3. Reset Password (If Possible): If the app lets you, try the "Forgot Password" option to reset your password. But I realize if the server is down, this might not work either.

4. Clear App Cache / Reinstall: On your iPhone (iOS 18.5), try closing the app completely, then reopening it. If problem persists, uninstall the app by holding the app icon and choosing 'Remove App,' then reinstall from the App Store.

5. Check for App Updates: Make sure your CVS Health app is up to date in the App Store; sometimes login issues are fixed in updates.

6. Network: Confirm your phone has a stable internet connection (Wi-Fi or cellular).

If you've tried these already or the problem continues, it might indeed be a backend issue on CVS's side that only they can resolve.

There's a suggestion from other users to contact CVS Customer Care directly for help with this kind of issue because it often requires backend fixes: you can call 1-888-607-4287 Monday - Friday 8:30 AM - 7:00 PM ET, or email [email protected]. Sometimes the support team can escalate the problem or provide a workaround1 7.

Would you like me to help walk you through any of these steps or assist with contacting support?