[AttaPoll] Hello I can't login

M
Maxim
6 months ago In AttaPoll
Hello I can't login

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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6 months ago

Hi there! I’m Alice, here to help you get back into your AttaPoll Surveys app. Could you please tell me a little more about the login trouble you're facing? For example, are you seeing an error message or is the app just not responding when you try to log in? Also, are you logging in with email, Facebook, or another method?

Knowing these details will help me guide you through the right steps!

M
Maxim
6 months ago

It's says my number already has account

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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6 months ago

Thanks for sharing that detail! If AttaPoll tells you that your phone number is already registered, it usually means an account under that number exists already. Here's how we can try to resolve this:

1. Try to recover your account:
- On the login screen, look for an option like "Forgot password" or "Trouble logging in?"
- Use your phone number to receive a verification code or reset link. This can help you regain access if you forgot your password.

2. Check if you might have logged in before via a different method:
- Sometimes, if you used email or a social login (Google, Facebook), your phone number might still be linked to that account. Try logging in with those options if available.

3. If you recently changed your phone number:
- If the old number is still registered to your previous account, this can cause conflicts. Make sure you are using the correct current number.

4. Contact AttaPoll support directly if recovery options don’t work:
- You can email them at [email protected] with details about your problem, and they can help verify and unlock or recover your account.

5. Avoid creating a new account with the same phone number:
- The app may block or flag multiple accounts from the same number.

If you want, I can also guide you through the account recovery steps in more detail. Just let me know!

Are you currently able to access the password reset or verification options, or would you like help locating those?

M
Maxim
6 months ago

I create multiple accounts with same number

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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6 months ago

Thanks for letting me know you created multiple accounts with the same phone number. I want to be upfront with you—according to AttaPoll’s Terms & Conditions, creating or operating multiple accounts is prohibited and considered fraudulent behavior. Using the same phone number for multiple accounts typically triggers account restrictions or blocks because the number acts as a verification and identity check2.

Here’s what I recommend next:

1. Use just one account: Stick to one account associated with your phone number to avoid any potential issues or bans.

2. Recover access to your main account: If one of your accounts is the primary one you wish to keep, try to recover it using the “forgot password” or verification methods linked to your phone number.

3. Delete or stop using extra accounts: Unfortunately, extra accounts won’t be allowed and might cause access problems for you.

4. Contact AttaPoll support: If you’re unsure which account is active or you experience blocked access due to multiple accounts, get in touch at [email protected] to explain your situation. They can assist in unlocking or clarifying your account status.

Following the rules will ensure your account stays in good standing and you can continue taking surveys and earning rewards smoothly.

Would you like me to help you recover your main account step-by-step? Or assist in contacting support? Let me know!

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