Hi there! I understand you're having trouble with entering your birth date, and it keeps telling you it’s incorrect. Let's see if we can figure this out together.

Could you please let me know:
1. Are you trying to enter your birth date on the CVS website, a mobile app, or during a prescription transaction in-store?
2. Are you entering your birth date in the format of MM/DD/YYYY or another format?

There may be an issue with the way the date is recorded in our system, or how it's being entered. Once I have this information, I’ll be able to assist you better.

I am entering on a mobile app

Thanks for the information! Since you're using the mobile app, let's try a few steps to resolve the issue with your birth date entry.

1. Check Format: Ensure that you're entering your birth date in the correct format expected by the app. Usually, it’s MM/DD/YYYY. For example, if your birthday is January 5, 1990, you would enter it as 01/05/1990.

2. Clear Cache: Sometimes, clearing the app’s cache can resolve entry issues. Here’s how to do it:
- On Android: Go to Settings > Apps > CVS Health App > Storage > Clear Cache.
- On iOS: You may need to uninstall and reinstall the app to clear its cache.

3. Update the App: Make sure that your app is up to date. Go to the app store on your device, search for the CVS Health App, and see if there are any updates available.

4. Try Again: After clearing the cache or updating the app, try entering your birth date again.

5. Reinstall the App: If the above steps do not help, consider uninstalling the app and then reinstalling it from your device's app store.

If these steps don't seem to work, please let me know, and I can help you escalate the issue further or we can check if there are any known problems with the app at the moment. Thank you for your patience!