Hi! I understand that when you join any team in the Match Factory app, your level shows as 1, even though you're at level 396. That does sound confusing. To help you better, can I confirm a couple of things first?

1. Are you saying that your individual game level is 396 but as soon as you join a team, your displayed level resets to 1 within that team context?
2. Is your game progress otherwise saved correctly when you are playing solo or outside a team?

Often, in Match Factory, your personal level should stay consistent, but sometimes the team feature may show team-specific levels or ranks starting at 1. This might not be your overall game level but a separate ranking within the team.

Here is what I recommend checking step-by-step:

1. Check your profile outside the team: Look at your main game profile when you're not in any team and verify that it shows level 396.
2. Team Levels vs Personal Levels: Understand if the team feature has a separate leveling or ranking system. Some games do this to rank contributions within the team specifically, which may start fresh at 1 for every player.
3. Update and Re-login: Make sure your app is up to date on iOS 18.7. Log out and back into your account to refresh your progress sync with the server.
4. Contact Support via app: If your personal level displays correctly outside the team but resets only in teams, check the in-app help or support chat for Match Factory — they might have specific team-level mechanics or a known bug.
5. Check for Account Sync Issues: Sometimes disconnecting and reconnecting your game to your Apple account or any linked accounts (like Facebook) helps.

If after these steps your level still resets incorrectly when joining a team, there might be a bug or a unique feature of the team system at play. I can check for more detailed info, or you might want to submit a support ticket within the app.

Does this align with what you're seeing? Let me know if you want me to walk through any of these steps in detail!