Hi there! I'm sorry to hear that you're experiencing freezing issues with Match Factory! It sounds like you've already tried clearing the cache and reinstalling the app, which are great initial steps. Let's dig a bit deeper to see what we can do next.

1. Restart Your Device: Have you tried restarting your device after reinstalling the app? Sometimes a simple reboot can fix lingering issues.

2. Check for Updates: Ensure your game and device are both running the latest versions. For the game, you can check the Google Play Store, and for your device, navigate to Settings > System > Advanced > System update.

3. Free Up Space: Make sure you have enough free storage on your device. Low storage can cause apps to freeze. You can check this in Settings > Storage.

4. Limit Background Apps: Close any other apps that might be running in the background. This can free up resources for Match Factory! If you're unsure how to do this, you can usually swipe up on the home screen and dismiss other apps.

5. Network Connection: A poor internet connection can sometimes cause freezing issues. Can you check if you're connected to a stable Wi-Fi or mobile data signal? You might also try switching between Wi-Fi and mobile data to see if it helps.

6. Device Performance: Given that you’re using Android 10, the device's performance settings might impact the game. If you have any battery-saving modes enabled, consider turning them off temporarily for better performance.

If these steps don’t resolve the freezing issue, let me know, and we can explore further options or consider reaching out to higher-level support. Are you satisfied with this guidance so far?