[Daily Mail] My news not updating

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Susan Jones
3 months ago In Daily Mail
My news not updating

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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3 months ago

Hi there! I understand your Daily Mail app’s "My News" section isn’t updating on your Kindle with Android 11. Let’s get that sorted out. To better assist you, could you tell me:

- When did you first notice the issue?
- Does the rest of the app work fine except for "My News"?
- Have you tried any troubleshooting steps already (like restarting the app or your device)?

In the meantime, here’s a straightforward approach to try:

1. Check Your Internet Connection
Ensure your Kindle is connected to a stable Wi-Fi or mobile network since updates require an active connection.

2. Force Close and Reopen the App
- Go to Settings > Apps > Daily Mail app
- Tap “Force Stop”
- Open the app again and see if "My News" updates.

3. Clear App Cache and Data
This won’t delete your account but will reset temporary files which might be causing the issue.
- Go to Settings > Apps > Daily Mail
- Tap “Storage”
- Choose “Clear Cache” and then “Clear Data”
- Reopen the app and check the news update.

4. Uninstall and Reinstall the App
Sometimes a fresh reinstall resolves update glitches:
- Uninstall the Daily Mail app
- Restart your Kindle device
- Download and install the Daily Mail app again from the Appstore
- Log back in and check “My News”

If after these steps the problem remains, there could be a server-side issue or a bug affecting updates, as has happened occasionally in the past1 2 .

Could you please try those and let me know how it goes? If it still doesn’t work, I’ll be here to help dig deeper. Are you satisfied with the solution I provided so far?

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