Hi! I see you're having trouble connecting with the NW Publisher app on your Android device. To help you better, could you tell me more about what exactly happens when you try to connect? For example, do you see any error messages, or does the app just stay stuck on loading?

In the meantime, here are some general troubleshooting steps to try:

1. Check your Internet Connection:
- Switch between Wi-Fi and mobile data (3G/4G) to see if the issue persists. Sometimes switching the network helps.

2. Refresh the Person Profile in the App:
- Open the NW Publisher app and go to the "App Persons" section.
- Select the person facing the problem.
- Tap "Refresh Person" to update the data.

3. Disconnect and Reconnect Using a Congregation PIN:
- If refreshing doesn’t solve it, try disconnecting from the congregation within the app.
- Then reconnect by entering the new Congregation PIN. This often resolves syncing or connection issues.

4. App Update:
- Make sure you are running the latest version of the NW Publisher app. Check the Google Play Store for updates.

If after trying these steps the problem continues, please let me know any messages or behaviors you observe. This can help us look deeper or check for server-side issues. Also, let me know if you are using any VPN or firewall settings that might block app access.

Are you comfortable trying these steps? Let me know how it goes or if you need me to guide you through them.

I changed my phone and i downloaded the app and cannot log in using mg PIN. I cant log in.

Thanks for letting me know about your new phone and the login trouble with your PIN on the NW Publisher app. That helps narrow things down.

Since you changed devices, the app might still have your old device registered in the system, which could block login from the new device. Here’s what I suggest you try step-by-step:

1. Remove Old Device from Your Profile
- Using New World Scheduler on a computer or another device where you can log in, go to the “App Devices” section.
- Select your name/person and look for your old device in the list.
- Click “Remove Device” to unregister the previous phone. This frees up your account to connect on the new phone.
- When you open NW Publisher again on your new phone, it will prompt a fresh device setup.

2. Clear App Data or Reinstall NW Publisher
Sometimes leftover app data can cause login issues on new devices.
- On your Android 14 device, go to Settings > Apps > NW Publisher app > Storage.
- Tap “Clear Data” and “Clear Cache.”
- Close the app fully and reopen it.
- Try logging in again with your PIN.
- If problems continue, uninstall and reinstall the app from the Play Store.

3. Verify Your Congregation PIN
Make sure you’re entering the correct, up-to-date Congregation PIN. Sometimes a new PIN may be issued or there could be a small typo. You can get the current PIN from your congregation elders or from the Scheduler if accessible.

4. Check Internet and VPN Settings
Confirm your device has a stable internet connection. Also, if you are using a VPN or any firewall apps, try disabling those briefly in case they interfere with app login.

If none of these steps help, please let me know. I can help you with more advanced troubleshooting or connecting you to higher-level support.

Feel free to ask if you want me to walk you through any of these steps! Are you satisfied with the solution so far?