Hi there! It sounds like you’re having some trouble turning off the last cruise information on your MSC account or app. I’d love to help you with that!

Could you please clarify whether you’re trying to turn off notifications, remove cruise details from your profile, or something else entirely? Also, are you experiencing this on the app or the website? These details will help me assist you better.

Saying cannot get internet

Thanks for your patience! It seems like you're having trouble connecting to the internet on your MSC cruise ship, especially with your iPhone. Let’s try to troubleshoot this together. Here are some steps that might help:

1. Check Wi-Fi Settings:
- Make sure that your Wi-Fi is turned on by going to Settings > Wi-Fi. Ensure you're connected to the ship's Wi-Fi network.

2. Disable Private Wi-Fi Address:
- Sometimes, the "Private Wi-Fi Address" feature can interfere with connections. To turn it off, go to Settings > Wi-Fi, tap the info icon (i) next to the network you're connected to, and toggle off Private Wi-Fi Address. This allows the network to recognize your device better1.

3. Forget and Reconnect:
- Sometimes, simply forgetting the network and reconnecting can solve the issue. In the Wi-Fi settings, tap the info icon (i) next to the ship's network and select Forget This Network. Then, reconnect by selecting the network again, entering the password if prompted.

4. Restart Your Device:
- A quick restart can often resolve connectivity issues. Try turning off your iPhone, waiting a few seconds, and then turning it back on.

5. Network Issues:
- If you're still having trouble, there might be a broader network issue at play. At times, there can be temporary outages or maintenance on the ship's connectivity. You might want to check with on-board customer support to see if there are any known issues.

Let me know how these steps work for you, or if the issue persists, and we can explore additional solutions!

No just come off cruise and last cruise won’t turn off so I can connect my next cruise info

Thanks for the clarification! It sounds like the MSC app is still showing your last cruise information, which is preventing you from accessing your next cruise details. Let’s work through this together.

Here are some steps you can try to resolve the issue:

1. Log Out and Log Back In:
- Sometimes a simple log out can refresh the app. Open the MSC app, go to your account settings, and log out. Then, log back in and check if the last cruise info is still showing.

2. Clear the App Cache:
- If you're on iOS, you can't directly clear the cache, but uninstalling and reinstalling the app effectively achieves the same outcome. Here's how to do it:
- Press and hold the MSC app icon on your home screen until it starts to jiggle.
- Tap the "X" or "Remove App" icon to delete it.
- Go to the App Store, search for the MSC app, and reinstall it. Then log back in to see if you can now access the next cruise info.

3. Update the App:
- Make sure you have the latest version of the MSC app installed. Go to the App Store, search for MSC, and see if there’s an update available.

4. Contact MSC Support:
- If the issue persists after trying these steps, it may be best to reach out directly to MSC customer support. You can contact them via this email: [email protected] for further assistance.

Let me know how these steps go, or if you need more help! Are you satisfied with the solution I provided?