Hi! I see you’ve been seeing a persistent message on the Walgreens rewards screen saying “this is taking longer than usual” for about two weeks, and that you're unable to review your orders or rewards. I want to get this sorted for you.

To help narrow things down, could you tell me:
- Are you trying to view this on the Walgreens app or through a mobile browser on your iPhone (iOS 18.5)?
- Have you tried any steps already, like closing and reopening the app, restarting your phone, or checking your internet connection?
- Do you see this issue only on your iPhone or on other devices as well?

Meanwhile, here are some basic troubleshooting steps that can address most delays or loading issues:

1. Force close and reopen the Walgreens app: Swipe up from the bottom of your screen and hold (or double press the Home button) to bring up recent apps. Swipe the Walgreens app off the screen to close it fully, then reopen it.

2. Check your internet connection: Make sure you have a strong Wi-Fi or cellular data connection. You can try toggling Airplane Mode on then off to refresh the connection.

3. Clear browser cache (if using Safari): If you use Safari to access Walgreens, go to Settings > Safari > Clear History and Website Data, then try again.

4. Update the Walgreens app: Make sure the app is updated to the latest version from the App Store; sometimes old versions have bugs causing delays.

5. Restart your iPhone: This can clear minor glitches that affect apps.

If after these steps the problem persists, there might be a backend issue affecting the rewards system, as some users have experienced delays related to account syncing or server-side delays. In that case, I can help you contact Walgreens support directly or escalate the issue to ensure it's looked into.

Could you let me know what you tried or if you’re seeing any error codes? That way I can guide you further!

I force stopped the app. I cleared my safari cache. I uninstalled and reinstalled the app. I’ve turned my phone off and on. Nothing helps.

Thanks for letting me know all the steps you've already done—force stopping, clearing Safari cache, reinstalling the app, and restarting your phone. Since those common fixes didn’t resolve the issue, let’s dig a bit deeper.

Here are a few more things we can try:

1. Check for iOS Updates: Sometimes app issues are linked to iOS compatibility. Go to Settings > General > Software Update on your iPhone to see if there’s an available update for iOS 18.5.

2. Log Out and Log Back In: If you can still access your account settings in the app, try logging out completely from your Walgreens account and then logging back in.

3. Try Accessing from a Different Network: Sometimes network restrictions or firewalls can interfere. If you’re on Wi-Fi, try switching to cellular data or vice versa.

4. Test Using Private/Incognito Browsing: If you’ve used Safari for rewards viewing, open a private tab and try accessing your Walgreens account there.

5. Check Walgreens Service Status: Occasionally, ongoing backend issues or maintenance can cause prolonged delays. Since your problem has lasted two weeks, there is a possibility of a server-side issue impacting your rewards data. I’m checking now...

Since none of the usual fixes are helping and the issue persists for so long, it’s best if we escalate this to Walgreens support directly for a deeper review of your account and system status. You can also email them describing the problem, mentioning the troubleshooting steps you've tried: [email protected].

Would you like me to help you draft that email or look for any ongoing outage updates? Let me know!

Please look for ongoing issues

Thanks for asking me to check on ongoing issues with Walgreens rewards or app services. Based on my search, there are no specific reports about widespread technical problems or outages affecting Walgreens' rewards system or app right now. Most recent news shows Walgreens is managing store closures and staff walkouts, but nothing about prolonged app or rewards delays1 2.

Given that, your issue seems to be isolated or related to your account specifically. The best next step is to contact Walgreens customer service directly to get them to look into your account’s backend data. You can email them at [email protected] mentioning your trouble with rewards loading despite all usual troubleshooting steps.

Would you like me to assist you in drafting that email, or is there anything else you'd want me to check?

I’ll email later. That’s all thanks

You’re very welcome! Whenever you’re ready to reach out to Walgreens support or if you have any other questions down the line, I’m here to help. Have a great day!