Hi there! I understand your Frameo frame is having trouble connecting to your new Wi-Fi, and I’m here to help you get that sorted out. To start, could you please tell me a bit more? Are you seeing any error messages on the Frameo app or the frame itself when you try to connect? Also, is your new Wi-Fi network using a 2.4 GHz or 5 GHz band?

In the meantime, here’s a step-by-step approach we can try:

1. Check Wi-Fi Frequency: The Frameo photo frame often requires a 2.4 GHz Wi-Fi band to connect. Many routers offer both 2.4 GHz and 5 GHz bands, but if your new Wi-Fi is only using 5 GHz, the frame may not find it. Please verify your router’s settings and, if possible, enable the 2.4 GHz band.

2. Restart Devices: Turn off your Frameo frame and your Wi-Fi router. After waiting about 1 minute, turn on the router first, then the frame. This refreshes connections and can resolve temporary glitches.

3. Confirm Wi-Fi Credentials: When connecting, ensure you’re entering the correct Wi-Fi network name (SSID) and password. If you’ve saved the Wi-Fi on the frame previously, try “forgetting” the network on the frame and reconnecting fresh.

4. Check Signal Strength: If the frame is far from the Wi-Fi router or there are obstacles like walls, the signal may be weak. Try moving the frame closer to the router to see if it can connect.

5. Update the Frameo App and Frame Software: If possible, confirm that your Frameo app and the frame’s firmware are up to date, as compatibility improvements are included in updates.

If you can provide what you’ve tried so far or any error messages, I can guide you further with more specific steps. Does that sound good?