Hi there! I see you're having trouble with Frameo not showing all of your pictures. I can understand how frustrating that can be. Let's work together to find a solution!

To start off, could you please let me know:
- Are you using the Frameo app on your iPhone to send pictures or is it related to viewing pictures on a Frameo device?
- Have you already tried any troubleshooting steps, like checking your Wi-Fi connection or updating the app?

This information will help me guide you more effectively!

Sending pictures from our iPhone. Is there a new version since December? It is connected to WiFi

Thanks for sharing that information! To address your questions, I’m checking for details on any updates since December for the Frameo app on iOS.

As of now, I didn't find any direct mention of a new update for the Frameo app since December, but it's always a good idea to check the App Store for any updates that might not have been announced widely. You can do this by following these steps:

1. Open the App Store on your iPhone.
2. Tap your profile picture in the top right corner.
3. Scroll down to see any pending updates. If Frameo is listed, tap "Update."

Now, regarding the issue of sending pictures not working properly, here are a few steps you can try:

1. Restart the Frameo App: Close the app completely and reopen it.
2. Check Permissions: Make sure the app has permission to access your photos. Go to Settings > Privacy > Photos, and select Frameo to ensure it has access.
3. Clear App Cache: Sometimes, clearing cache can help. While there isn’t a direct option on iOS, reinstalling the app can achieve the same effect. You can uninstall and then reinstall the Frameo app from the App Store.
4. Check Wi-Fi Connection: Make sure your Wi-Fi is stable and working. You might also want to try disconnecting and reconnecting to the Wi-Fi on your iPhone.

After trying these steps, are you still having trouble sending pictures?

Our pictures are uploading. It doesn’t cycle through all of the pictures that have been uploaded

Thank you for your patience! Since your pictures upload successfully but aren’t cycling through all the uploaded images, let’s try a few troubleshooting steps to resolve this.

1. Check Photo Limits: Sometimes, digital frames have a limit on the number of photos they can cycle through from your uploads. Consider checking if there's a maximum limit for the number of photos Frameo can show at once.

2. Disable Curated Photos: If you've enabled curated photos, it may be restricting which images are being displayed. You could try disabling any curation setting to ensure all uploaded photos are allowed to cycle through.

3. Reboot Frameo Device: Power cycling the device may help. Turn off your Frameo device completely, wait for about 10 seconds, and then turn it back on.

4. Update the Frameo App: Make sure that the Frameo app is updated to the latest version. Even though you mentioned searching for it, it’s good to double-check in case there’s a minor update available that wasn’t previously visible.

5. Review Photo Format: Ensure that the photos being uploaded are in a format supported by Frameo. Unsupported formats might be uploaded but not displayed.

6. Network Stability: Since being connected to Wi-Fi is essential, double-check that your internet connection remains stable during uploads; interruptions can also result in incomplete cycling.

7. Clear Cache (Reinstall App): If the problem persists, uninstalling and reinstalling the Frameo app can help clear any cached data that may be causing issues.

If you’ve tried these steps and it’s still not cycling through all pictures, I recommend checking the Frameo Troubleshooting page for additional tips or support.

Let me know if any of these steps help or if you'd like to explore other solutions!