Hi there! I'm really sorry to hear that you're experiencing crashes with your Braun Skin i·expert IPL after the skin test. That must be quite frustrating! Let's see if we can work together to find a solution.

Could you please provide a bit more detail about when exactly the crash occurs? Are you seeing any error messages, or does the app just close unexpectedly?

In the meantime, here are a few steps we can try to troubleshoot the issue:

1. Check for Updates: Make sure that both your device’s operating system (Android OS version 10) and the Braun Skin i·expert app are fully updated. Sometimes, updates can resolve bugs or compatibility issues.

2. Clear Cache: Go to your device's settings, find "Apps," select the Braun Skin i·expert app, and then click on "Storage." Here, you can clear the cache, which might help with performance.

3. Reinstall the App: Since you've already reloaded and patched the test, uninstall the app, restart your device, and then reinstall it from the Play Store. This can often resolve potential issues with app files.

4. Check Permissions: Ensure that the app has all the necessary permissions enabled. Go to Settings > Apps > Braun Skin i·expert > Permissions, and make sure everything it needs is allowed.

If none of these options resolve the problem, we might need to explore more advanced troubleshooting or possibly reach out to higher-level support. Could you let me know how these steps work for you?