Hi! I see you're encountering the "We are unable to play this content, please try again later" error on every song in the Lyra app on your Android 10 device. Let's work together to get your music playing smoothly again.

To start, could you tell me if this error happens only when you're online, or does it occur with downloaded songs as well? Also, have you noticed if this started recently after an app update or any changes on your device?

Meanwhile, here’s a step-by-step guide to troubleshoot this issue:

1. Check Your Internet Connection
Make sure your device has a stable internet connection. Try switching between Wi-Fi and mobile data to see if the problem persists.

2. Restart the Lyra App
Close the app completely and reopen it. Sometimes a quick restart resolves temporary glitches.

3. Clear App Cache
On Android 10, go to Settings > Apps > Lyra > Storage > Clear Cache. This removes temporary files that might be causing playback errors without deleting your data.

4. Update the Lyra App
Ensure your app is up to date. Visit the Google Play Store, search for Lyra, and update if available.

5. Check App Permissions
Verify that Lyra has the necessary permissions, especially for storage and network access. Go to Settings > Apps > Lyra > Permissions.

6. Re-login or Reinstall
If none of the above work, try logging out and back into the Lyra app. If the problem continues, uninstall and reinstall the app to reset any corrupt data or settings.

If after trying these steps you still see the error on all songs, it could be related to a server issue or certain content restrictions.

Please let me know if you’ve already tried any of these or if there are any specifics you want to share, so I can tailor the support for you. Are you getting this error on both downloaded and streaming songs?

Only just downloaded the app and signed into the app and it keeps giving me the unavailable to play content message. Wifi is good enough for other apps to function, cache and data has been cleared, it has only just been installed.

Thanks for the details — since you just installed the Lyra app, signed in, and the error appears on every song, even though your Wi-Fi works fine and you’ve cleared cache and data, this suggests the issue might be related to server connectivity or your account setup rather than your device or network.

Here’s what I recommend next:

1. Check for Account or Server Issues:
Sometimes new accounts require verification or there might be temporary server-side problems preventing content playback. Verify if your account email is confirmed and check any Lyra service status pages or social media channels for outages.

2. Try Logging Out and Back In:
Even though you just signed in, logging out and then signing back in can refresh your account’s session and permissions.

3. Test on Another Network or Device (if possible):
To rule out any device-specific issues, try logging into Lyra on another device or use a different Wi-Fi network. This can help determine if the problem is with your account or the app installation on your WebKit/Android 10 device.

4. Contact Lyra Support:
If these steps don’t resolve the issue, the next best move is to get in touch with Lyra’s customer support. Since this may be related to backend account or server errors, they can check your account status and confirm if there’s a wider problem affecting new users.

Currently, there are no widespread reports of this error in recent user discussions, but there are mentions of similar app errors linked to backend authentication or content delivery issues in related contexts1 2.

If you want, I can help guide you through contacting Lyra support or check for any official outage announcements. Does that sound good? Also, did you receive any emails about account verification when you signed up?

I have signed in and out multiple times and gone into the account settings multiple times. Other networks and devices are unavailable at the moment. Is the app unable to work in australia or smth?

Thanks for sharing those extra details. Based on what you’ve told me and my search, it doesn’t appear that the Lyra app has a known region lock or official compatibility issue specifically in Australia. There’s no widespread report or official note about the app being unavailable or blocked in your region. The search mainly pointed to some troubleshooting guides and community discussions but not geographic restrictions1 3.

Given that your app was freshly installed and the error appears on all songs, it might be more of a backend or server issue affecting your account or content delivery, rather than a regional limitation.

Here’s what I suggest next:

1. Check for Updates Again – Sometimes the app requires the most current update to work properly in all regions.

2. Confirm Account Region Settings – In the app or on the Lyra website, verify your account profile country or region. Incorrect settings might cause playback restrictions.

3. Try a VPN Trial – If you have one available, briefly connect through a VPN set to a different country and see if the app plays songs. This can help confirm if it’s region-related.

4. Contact Lyra Support Directly – Since this might be a more nuanced server or account issue, contacting Lyra support would be a good step. They can check backend logs and confirm if your account or IP region might be causing issues.

Would you like me to help you find the best way to contact Lyra’s support? Also, can you confirm which version of the Lyra app you’re currently using? That might help me suggest if a fresh reinstall or update might fix it.