Hello! I understand you're not receiving the verification code by email for the Nusuk app. Let’s work through this together.

First, can you tell me a bit more? Are you checking the correct email address linked to your account? Also, have you looked in your email’s spam or junk folder to see if the code might have landed there? Sometimes these automated emails can be mistakenly filtered.

Here are a few simple steps you can follow to troubleshoot this issue:

1. Double-check that the email address entered in the app is correct and has no typos.
2. Look thoroughly in your spam or junk folder in case the code email was mislabeled.
3. Make sure your device’s date and time settings are correct because incorrect system time can cause verification issues.
4. Try requesting the code again, but wait a minute or two between attempts to avoid any server limits.
5. If you use a Gmail account, check your “Promotions” or “Updates” tabs, as automatic emails sometimes go there.

If none of these work, it might be an issue with Nusuk’s email system or a delay. In that case, you could try logging out of the app, restarting it, and attempting the process again.

If the problem persists after all that, I can guide you on contacting Nusuk’s official support email, which is [email protected], for direct assistance from their team.

Could you please try these steps and let me know what happens? This will help narrow down the cause.

J'ai tout vérifié mais ça ne fonctionne toujours pas

Thanks for confirming that you’ve already checked your email details carefully and it’s still not working. Since the usual steps didn’t fix the issue, it’s possible there may be a temporary problem with Nusuk’s verification system or delays on their email server side.

Here are some additional steps you can take:

1. Try using the Nusuk web portal (if you were using the app) to see if the code can be requested from there. Sometimes web and app services have different backend routes.
2. Ensure your internet connection is stable and, if possible, switch from Wi-Fi to mobile data (or vice versa) to rule out network-related delays.
3. Clear your browser cache on your Windows device if you are accessing via WebKit browser and then restart the browser. Old cached data can sometimes interfere with new code requests.
4. Check if Nusuk service is temporarily down or experiencing issues. There are social media groups and forums where users share if the Nusuk app is facing outages or delays — you can check here for the latest updates:
- Nusuk Facebook community posts discuss verification issues and ongoing problems with the app 1
- Reddit threads also report issues and potential workarounds: 3

5. Contact Nusuk support directly via email: [email protected] — explain the verification email issue in detail, including steps you’ve already taken. Their team is best suited to check account-specific problems or backend email issues.

Would you like me to help draft a message to support, or assist you in verifying that your account is properly registered on the Nusuk platform? Let me know!