To resolve the error message "Compte invalide (1013)" in the Wansview Cloud app, follow these steps:

1. Check Network Connectivity: Ensure that your device is connected to a stable Wi-Fi network. If your phone is connected to a proxy or utilizes a network proxy, this may affect connectivity. Try switching to another Wi-Fi network or using cellular data (4G) to see if this resolves the issue - learn more.

2. Validate Username and Password: Confirm that you are using the correct username and password to log in to your Wansview Cloud account. If you have recently changed your account details, make sure these changes are correctly reflected in your login attempt. You can update the camera's default username and password through the app by navigating to Settings -> Advanced Settings -> User Settings/Management -> Administrator, and then edit the username and password as needed - learn more.

3. Reset Camera: If the above steps do not help, consider resetting your Wansview camera to factory settings. Instructions for resetting the camera can usually be found in the Wansview app or the camera's user manual. You can watch a helpful video guide on how to do this here.

4. Update the App: Ensure that you are using the latest version of the Wansview Cloud app. An outdated app can sometimes lead to login issues. Check for updates in the App Store.

5. Reinstall the App: If problems persist, try uninstalling and reinstalling the Wansview Cloud app. This can sometimes resolve issues caused by corrupted files.

6. Contact Support: If none of the above steps work, reach out to Wansview support for further assistance. You can find their contact information on their official support page - learn more.

By following these steps carefully, you should be able to resolve the "Compte invalide (1013)" error in Wansview Cloud.