Hello! I see you’re getting an error message when trying to use the Commerzbank photoTAN app on your Android device. To help you better, could you please tell me the exact error message or code you see? That way I can guide you more precisely.

In the meantime, I can suggest some general troubleshooting steps that often solve common photoTAN app issues:

1. Update the app: Check the Google Play Store to make sure your photoTAN app is the latest version.
2. Restart your phone: Sometimes a simple restart clears temporary glitches.
3. Clear cache and data: Go to your device’s Settings > Apps > photoTAN > Storage > Clear Cache and Clear Data. Then try again.
4. Reinstall the app: If the issue persists, uninstall the photoTAN app completely and reinstall it from the Play Store.

If you already tried any of these, just let me know which ones, and we can dig deeper to find a solution.

Are you currently connected to a stable internet connection? Sometimes connectivity can cause errors as well.

Looking forward to your reply!

Still there

Hello again! You asked about the current status of the Commerzbank photoTAN app in 2023. From what I see, the photoTAN app remains a reliable and secure method for transaction authorization with good user ratings on Google Play, currently around 4.4 stars from many users1.

If you are experiencing an error message, this typically isn’t due to a widespread outage as there is no official notice of service disruption at the moment. The app is actively supported and maintained.

To resolve the issue you’re facing, could you please share the specific error message or describe exactly what happens when you try to use the app? Also, have you tried the basic steps such as updating the app, restarting your phone, or reinstalling the photoTAN app? This helps me tailor the next steps for you.

Looking forward to your update so we can get this fixed!

Sind es aktuelle Probleme mit der photoTAN App von Commerzbank?

Thank you for your question about whether there are current problems with the Commerzbank photoTAN app in 2023.

As of the latest information, there are no widespread or official outages reported for the photoTAN app. Commerzbank actively maintains the app, and many users continue to use it without issues. However, some common errors can occur, and Commerzbank provides specific guidance for frequent error codes like E-OS-4329 and EX-001, which often can be resolved by uninstalling and reinstalling the photoTAN app on your smartphone1.

If you are experiencing an error, I recommend these steps first:

1. Ensure your photoTAN app is updated to the latest version via Google Play Store.
2. Restart your Android 10 device to clear any temporary glitches.
3. Uninstall the photoTAN app and then reinstall it fresh from the Play Store.
4. Check for any notifications about Commerzbank service interruptions in your banking app or online banking portal2.

If the problem persists after these steps, please share the exact error message you see. That way, I can guide you further or escalate the issue as needed.

Are you ready to give these steps a try? Let me know if you need assistance with any of them!