Hi! I understand your Oticon Companion app is stuck on the pairing page even though your hearing aids are paired with your iPhone. Let’s work through this together to get your app working properly.

To start, could you tell me if you’ve already tried any steps like restarting your hearing aids or your phone? Also, are your hearing aids rechargeable or battery-powered? This info will help me tailor the best next step for you.

Meanwhile, here’s a straightforward process we can try:

1. Forget all previous pairings of your hearing aids both in the Oticon Companion app and on your iPhone:
- On your iPhone, go to Settings > Accessibility > Hearing Devices and remove the hearing aids listed there.
- In the Oticon Companion app, clear any paired devices or reset the connection.

2. Restart your hearing aids:
- If rechargeable, put them in and take them out of the charger.
- If battery-powered, open and close the battery doors to cycle them off and on.

3. Restart your iPhone to clear any temporary Bluetooth glitches.

4. After both devices restart, open the Oticon Companion app and try pairing again by following the prompts.

This method often clears stuck states and forces a fresh connection between the app and your hearing aids1 2.

Let me know if you’ve done any of these or if you want me to walk you through those steps on your iPhone iOS 18.7.1 specifically!

Companion app stuck on pairing page. It is paired to iPhone.

Thanks for confirming that the Companion app is stuck on the pairing page while your hearing aids are already paired with your iPhone. This specific situation usually means the app’s connection process has gotten stuck or confused by existing Bluetooth pairings.

Here's a clear sequence you can try on your iPhone running iOS 18.7.1:

1. Forget the hearing aids in both places:
- On your iPhone, go to Settings > Accessibility > Hearing Devices, locate your hearing aids, and remove or forget them.
- Open the Oticon Companion app and remove or forget any paired devices in its settings if possible.

2. Restart your hearing aids:
- If rechargeable, place them in the charger briefly and take them out.
- If battery operated, open and close the battery doors to power cycle them.

3. Restart your iPhone to clear any temporary Bluetooth or software conflicts.

4. Reopen the Oticon Companion app and start the pairing process fresh, following the app prompts carefully.

This approach helps clear any conflicting cached connections and forces a fresh pairing attempt, which often resolves the app being stuck on that pairing screen1 2.

If after these steps you’re still stuck, please let me know, and we can explore some advanced settings or check for software updates on your hearing aids or the app itself. Does that sound good to start with?