Hi there! I understand you're having some trouble with your Oticon Companion speaker. Can you tell me a bit more about what's happening? Are you experiencing issues with connecting the speaker, or is it not producing sound? Any details you provide will help me assist you better!

cannot hear phone calls

Thanks for the additional information! It sounds like you're having trouble hearing phone calls through your Oticon Companion hearing aids. Let's work through a few steps to help resolve this issue:

1. Check Bluetooth Connection: Ensure that your hearing aids are properly connected to your phone. Sometimes a dropped connection can cause issues with audio during calls. You can try turning Bluetooth off and then back on again.

2. Restart Devices: Sometimes, simply restarting your phone and your hearing aids can clear up any temporary issues. To restart your hearing aids, turn them off, wait for a few seconds, and then turn them back on.

3. Volume Levels: Check the volume on your hearing aids and your phone. Make sure that both are turned up enough to hear the caller properly.

4. Microphone Settings: If you're having trouble being heard by the caller, it may be helpful to check your microphone settings. In some phone settings, you might have an option that lets you switch between the hearing aid microphones and your phone’s microphone. Ensure that the mic input is set correctly.

5. Update Firmware: Check if your hearing aids need a firmware update. Keeping them up to date can help improve connectivity and overall performance. You can typically manage this through the Oticon Companion app2.

6. Clearing Previous Connections: If you're still having trouble, consider clearing all Bluetooth connections from your hearing aids and pairing them again with your phone. This sometimes resolves connectivity issues1.

Please try these steps and let me know if you continue having issues or if anything changes. I'm here to help!