Hi there! I understand you're seeing inaccurate battery percentage readings in your Oticon Companion app on your iPhone. I’m happy to help you get this sorted out. To start, could you tell me if the battery percentage is constantly wrong or just fluctuates sometimes? Also, are you using rechargeable or disposable batteries in your hearing aids?

Meanwhile, here are some step-by-step tips to help improve the battery level accuracy in the Oticon Companion app:

1. Restart your hearing aids: Turn them off and then back on. After about 15 minutes of use, the app should show a more accurate battery reading.

2. Restart your iPhone: Sometimes the app needs a refresh from your device. Power off your iPhone, wait 10 seconds, and turn it back on.

3. Check the battery compartment: Open the battery drawers, especially overnight, to keep the battery contacts clean and dry. Dust or moisture can interfere with proper power readings.

4. Keep batteries clean: Make sure the batteries and contacts are free from dirt or corrosion. Gently wipe them with a dry cloth if necessary.

5. Close and reopen the app: Force quit the Oticon Companion app and launch it again to refresh connection and data.

6. Make sure Bluetooth is stable: Sometimes wireless interference can cause glitches. If possible, turn Bluetooth off and on to reset the connection.

If these don't improve the battery percentage accuracy, it may be worth checking if your app and hearing aid firmware are up to date, as updates often include bug fixes related to tracking.

Would you like me to guide you through any of these steps or check for updates on your devices next?

More info on why the battery level may be inaccurate

Battery percentage inaccurate

Thanks for letting me know the battery percentage is inaccurate in your Oticon Companion app. This is a known issue that can often be fixed with some simple steps. Let’s try these to improve the accuracy:

1. Restart your hearing aids: Turn them off and then back on. After about 15 minutes of use, the app should show a more accurate battery level.

2. Open the battery drawers at night: This allows the battery to “breathe” and can improve reading accuracy.

3. Keep batteries clean: Make sure the batteries and contacts are free from dirt or moisture. Gently wipe them if needed.

4. Let the battery breathe: Avoid keeping the battery compartment sealed tightly all the time; occasional opening helps with battery performance.

5. Restart your iPhone: A quick reboot of your phone can sometimes recalibrate the app’s battery readings.

If you’ve tried all this and the battery still shows incorrectly, it might be good to check if your app and hearing aids have the latest updates, as those can fix bugs.

Would you like me to guide you step-by-step through any of these actions? Here’s also an official reference from Oticon explaining why battery levels may be off and how to fix it: Why is the battery level in the Oticon Companion inaccurate?