Hi! I'm Charlotte Green, and I'm here to help you with the issue of your Oticon Companion app losing connection with your hearing aids. I understand how important it is for the app to maintain a reliable connection, so let's work through some troubleshooting steps together.

1. Restart Your Hearing Aids: First, ensure your hearing aids are turned off and then back on. Sometimes a simple restart can help re-establish the connection.

2. Reconnect in the App: Open the Oticon Companion app, and tap on “Connect hearing aids.” If it still can't connect, please try again after restarting your hearing aids.

3. Clear Bluetooth Connections: If the issue persists, it might be necessary to clear all previous Bluetooth connections. To do this:
- Go to your phone’s Bluetooth settings.
- Forget the Oticon hearing aids.
- Then, you can pair your hearing aids with all your devices again by following the connection process outlined in the app.

4. Check for Updates: It’s also a good idea to ensure that both your hearing aids and the app are updated to the latest firmware. Updates can often fix bugs and improve connectivity.

5. Bluetooth Reset: As an additional step, you might want to turn Bluetooth off on your phone for a few seconds and then turn it back on before trying to reconnect.

If you've attempted these steps and are still having trouble, we can explore more advanced troubleshooting options, or I can assist you in reaching out to higher-level support.

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