Hi! I’m Henry Adams, here to help you get back into your SoFi account. To start, could you let me know what exactly happens when you try to log in? For example, do you see an error message, does the page just not load, or is something else going on?

In the meantime, some common steps to try include:

1. Clear your browser’s cache and cookies. This often fixes login problems because old or corrupted data can interfere. Since you’re on Windows with a WebKit-based browser, you can do this by going to your browser’s settings -> Privacy -> Clear browsing data.
2. Restart your browser and try logging in again.
3. Make sure you’re using the official SoFi website and not a fraudulent one.
4. If you’re trying the SoFi app instead of the browser, please try logging in through a browser on your Windows machine to see if the issue is app-specific.

If none of those work, let me know if you’ve tried resetting your password or if you’re stuck before that step. Also, do you have two-factor authentication enabled? Issues there can sometimes block access if your device changed or the second factor isn’t working.

I’m here to walk you through the next steps once I know a bit more!