Hi! I’m sorry to hear your SoFi app stopped working right after speaking with a representative. I want to help get this sorted out smoothly for you. To start, could you please tell me what exactly happens when you try to open or use the SoFi app now? For example, does it crash, freeze, show an error message, or just not open at all? Also, had the app been working properly before that call?

Understanding this will help me pinpoint the best next steps. Thanks!

it wont open at all

Thanks for letting me know the SoFi app won’t open at all on your iPhone with iOS 18.6. Let’s try some steps to get it working again.

1. Force quit and reopen the app: Double tap your Home button (or swipe up and hold if no Home button) to bring up the app switcher, then swipe the SoFi app off the screen to close it fully. Then tap the app icon again to open.

2. Restart your iPhone: Sometimes a quick restart clears temporary glitches. Press and hold the side button and volume up or down until the power off slider appears. Slide to power off, wait 30 seconds, then hold the side button to turn it back on.

3. Update the SoFi app: Open the App Store, tap your profile picture, and scroll to see if there’s an update available for SoFi. Installing any updates can fix bugs that cause crashing or not opening.

4. Reinstall the app: Since the app won’t open, try deleting it by pressing its icon until it wiggles, then tap the “X” and confirm. Re-download it fresh from the App Store. This often resolves stubborn issues caused by corrupted files.

5. Check for iOS updates: Go to Settings > General > Software Update. If a newer iOS version is available, consider updating, as system updates can fix app compatibility issues.

6. Check internet connection: Make sure you have a stable Wi-Fi or cellular data connection since SoFi needs internet to load.

If you've already tried any of these, let me know which ones worked or didn’t, and we can dig deeper. Also, could you tell me if you saw any error messages or white screens before it stopped opening? That could help.

Looking forward to your reply!