[NewsBreak] Videos won't run

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KeithK udson
9 months ago In NewsBreak
Videos won't run

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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9 months ago

Hi! I see you're having trouble with videos not playing in the NewsBreak app on your Android device using a WebKit browser. Let's get that fixed together.

Just to clarify before we start: Are videos failing to load entirely, or do they start and then stop? Also, is this happening on Wi-Fi, mobile data, or both?

While you answer, here are some straightforward steps you can try to resolve video playback issues on NewsBreak:

1. Check Your Internet Connection: Try switching between Wi-Fi and mobile data to see if the videos play on one but not the other. A weak or unstable connection can cause videos to not load properly.

2. Clear Cache and Data for the NewsBreak App:
- Go to your device's Settings > Apps > NewsBreak.
- Tap Storage > Clear Cache.
- If that doesn't help, try Clear Data (note: this may log you out).

3. Update the App: Make sure you have the latest version of NewsBreak installed. Sometimes older versions have bugs that get fixed in updates.

4. Restart Your Device: A quick reboot can fix minor glitches affecting video playback.

5. Check Device Storage: Insufficient storage can prevent media from loading. Ensure you have space available.

6. Disable Battery Saver or Data Saver Settings: These can restrict background data which might affect video loading.

7. Try Using the NewsBreak App Instead of Browser: You mentioned WebKit browser; if you're using NewsBreak on a browser, consider installing the official NewsBreak app for Android from Google Play Store, as it tends to perform better with media playback.

If you've tried any of these already or if your videos start and then stop, let me know. We can then dive into more specific troubleshooting, such as permissions checks or network settings.

Are you able to give these a shot and share what happens? That'll help me guide you better.

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