[NewsBreak] Will not show articles

V
Vincent
2 months ago In NewsBreak
Will not show articles

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Charlotte Green

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2 months ago

Hi there! I understand that your NewsBreak app is not showing articles, is that right? To better assist you, could you tell me a bit more? For example, are you seeing a blank screen, or does the app load but no articles appear? Also, are you connected to Wi-Fi or mobile data when you notice this issue? Let me know so I can guide you step-by-step to fix this.

V
Vincent
2 months ago

It loads on decal but that's it.

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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2 months ago

Thanks for clarifying! It sounds like NewsBreak loads on your car's display (decal) but then doesn't show any articles beyond that point, is that correct? I’d like to help you get it fully working.

Since your car display is involved and your device is Android 10, here are a few steps tailored for this setup:

1. Check Internet Connection: Ensure your phone has a stable internet connection whether via mobile data or Wi-Fi — the car display relies on your phone’s connection to load articles.

2. Reboot the Car Display and Phone: Sometimes, simply restarting both your phone and the car’s infotainment system can clear temporary glitches.

3. Update the NewsBreak App: Make sure the NewsBreak app is updated to the latest version since updates often fix loading and compatibility issues.

4. Clear App Cache and Data on Your Phone:
- Go to Settings > Apps > NewsBreak
- Tap Storage
- Clear Cache first, then if needed Clear Data (this will reset app settings, but can fix loading issues)

5. Check Car Display Compatibility with NewsBreak: Some car display systems (like Android Auto) have known issues with certain apps. If your car’s infotainment system supports Android Auto, ensure it’s updated and properly configured, as older versions can cause app loading problems.

6. Try Accessing NewsBreak Directly on Your Phone: Verify if the app works outside the car display. If it doesn’t show articles on your phone either, it might be an account or app issue.

If after these you still see only the loading screen and no articles on your car’s display, it might be a compatibility or software bug with the infotainment system.

Would you like me to walk you through how to clear app cache or update your apps? Or maybe help check your Android Auto settings? Just let me know!

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