[NewsBreak] Screen locks up constantly

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Marshall Hertel
3 months ago In NewsBreak
Screen locks up constantly

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Charlotte Green

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3 months ago

Hi there! I see your screen locks up constantly when using the NewsBreak app on your Macintosh with OS X 10.15.7. I want to make sure I understand correctly—is it just the NewsBreak app freezing, or is your entire Mac screen freezing? Also, does it happen when you're performing specific actions in the app, like opening articles or scrolling?

This will help me pinpoint the cause and guide you properly. Meanwhile, here’s a general approach we could start with for app freezes on your Mac:

1. Force Quit and Restart: Sometimes the app might hang due to a temporary glitch.
- Press Command + Option + Esc to open the Force Quit Applications window.
- Select NewsBreak if it’s listed and click “Force Quit.”
- Then, reopen the app and see if it is still freezing.

2. Check for App Updates: Ensuring you have the latest version can fix bugs.
- Open the NewsBreak app or the Mac App Store.
- Look for updates available for NewsBreak and install them if found.

3. Restart Your Mac: A fresh restart can clear temporary system glitches affecting apps.

4. Clear Cache or Temporary Data: Some macOS apps allow clearing cache, but if NewsBreak doesn’t provide a direct option, reinstalling the app can help.
- Delete the NewsBreak app from your Applications folder.
- Download and reinstall the latest version from the official source.

Since this is happening on OS X 10.15.7, some compatibility issues could arise if the app has been updated for newer versions. If freezing persists after these steps, let me know, and we can do a deeper dive into your system logs or check for potential network issues.

Are there any other apps freezing, or is it specific to NewsBreak? Also, has anything changed recently on your Mac before this started?

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