Hi there! I see you're having trouble opening the NewsBreak app on your Mac running OS X 10.15.7. I’d be happy to help you get this sorted out. To start off, can you tell me a bit more about what exactly happens when you try to open the app? For example, does it show an error message, freeze, or just not respond at all?

Once I understand the behavior, I’ll guide you through some steps to fix this.

I click on a video and the next screen is just saying h5. But nothing clicked opens

Thanks for the details! So when you click on a video in the NewsBreak app on your Mac, the next screen just shows "h5" and the video doesn't play, correct? It sounds like an issue related to the video playback, possibly tied to HTML5 video support or an app glitch.

Let’s try these steps one by one to troubleshoot:

1. Restart the app and your Mac: Sometimes temporary glitches cause playback issues. Quit the NewsBreak app completely, then restart your Mac and try the video again.

2. Check your internet connection: A weak or unstable internet connection can cause videos not to load properly. Make sure your Wi-Fi connection is stable.

3. Clear the app cache and data: On Mac, if you’re using a browser to access NewsBreak, clearing the browser cache and cookies can fix video playback problems. If it’s a standalone app, try reinstalling it to clear old data.

4. Update your browser or app: Since your Mac is on OS X 10.15.7, ensure your web browser (if using browser version) is updated to a version that fully supports HTML5 videos, as outdated browsers can cause errors like this5.

5. Try a different browser or access method: If you’re using Safari, try opening NewsBreak in another browser like Chrome or Firefox to see if the videos play there.

6. Disable any browser extensions or plugins that might block video content or scripts, as these can interfere with video playback.

If after these steps the video still only shows the "h5" screen and won’t play, it might be a server-side or app-specific issue that needs deeper investigation.

Could you let me know:
- Are you using the NewsBreak app or accessing it via a browser on your Mac?
- Which browser and version you are using if applicable?

This info will help me guide you better!

Does not open