Hi there! I can help you figure out why TurboLearn isn't working and showing an error. Could you please provide me with a bit more detail about the error message you're seeing? Knowing the specific error can really help us find the right solution together.

it says an error has occured whilst processing the document althought it is in the right formate

Thank you for providing more details about the error you are encountering while processing the document in TurboLearn. Let's try a few steps to troubleshoot this issue effectively:

1. File Format Check: Even though you've mentioned the document is in the right format, could you confirm the file type? TurboLearn typically supports formats like .pdf, .docx, or .txt. If it's a different format, try converting it to one of these supported types.

2. File Size Limitation: Make sure that the document doesn't exceed any size limitations set by TurboLearn. If the file is particularly large, consider breaking it down into smaller sections and try processing them individually.

3. Connection Issues: Sometimes, network hiccups can cause processing errors. Please ensure you have a stable internet connection. You might also want to try refreshing the page or even restarting your browser.

4. Clear Cache: Occasionally, cached data can lead to issues. Try clearing your browser's cache:
- Open your WebKit browser settings.
- Find the option for clearing browsing data.
- Select “Cached images and files” and clear it.

5. Check for Updates: Ensure you have the latest version of the TurboLearn application or that your browser is up to date.

If you've tried these steps and the error still persists, it might be useful to check TurboLearn's support documentation or contact their support directly at [email protected] for further assistance. You can also visit their support page for more information here.

Are you satisfied with the solutions we've gone over, or would you like to explore further options?