Hi! I’m sorry to hear that the Turbo AI app is crashing and you can’t access your files. I’d like to help you get this sorted out. To start, could you tell me a bit more about when the app crashes? For example, does it crash immediately on opening, or when you try to open a specific file? Also, are you using the browser version or the desktop app on your Windows 10 device?

Meanwhile, a common and effective first step is to clear your browser cache and cookies if you’re using the web version. Sometimes corrupted cache or cookies cause apps like Turbo AI to crash or fail to load files properly.

Here are some steps you can try for the browser version:

1. Open your browser settings.
2. Find the option to clear browsing data, specifically selecting "cached images and files" and "cookies and other site data."
3. After clearing, restart your browser.
4. Try opening Turbo AI again.

If you are using a desktop app or the crash happens immediately on launching without loading anything, please let me know. We can then try more advanced steps such as checking for app updates, reinstalling, or looking at system conflicts.

Would you also be able to confirm if your internet connection is stable? Sometimes interruptions affect app behavior.

Let me know these details, and we’ll take it from there! Are you satisfied with this initial guidance so far?