Hi there! It sounds like you’re running into an "unexpected error" when trying to upload documents in the Turbo AI app on your Windows 10 device using WebKit. To help you best, could you tell me a bit more?

- Are you experiencing this issue with all document types or only specific ones (like PDFs, Word files, etc.)?
- Have you recently updated the Turbo AI app or your browser?
- Did the error start suddenly, or has it been ongoing?
- Have you tried any troubleshooting steps yet?

Meanwhile, here’s a set of initial steps that usually helps resolve upload errors like this:

1. Clear Browser Cache: Sometimes, cached data can cause upload issues. In your WebKit browser settings, clear browsing data especially cached images and files.

2. Restart the App/Browser: Close the Turbo AI app or the browser tab completely and reopen it. This refreshes the connection and can clear temporary glitches.

3. Check File Size and Format: Make sure the documents you’re uploading are within any size limits and supported formats required by Turbo AI.

4. Update or Reinstall App: If you’re using a dedicated Turbo AI app, check for updates or uninstall and reinstall to fix any corrupted files.

5. Try a Different Network: Sometimes network restrictions or connection issues can disrupt uploads.

If these don’t help, it might be helpful to check if Turbo AI is experiencing wider outages or bugs currently. If you want, I can also assist you further by looking at specific error messages or logs you might have.

Would you like to try these steps first and let me know what happens? I’m here to help walk you through each one.

Also, if issues continue, contacting Turbo AI support at [email protected] can be a good next step as well1 2 5.

Are you satisfied with this direction so far?

how to delete cache

Thanks for asking! Since you’re using the Turbo AI app on a Windows 10 device with the WebKit browser, clearing cache means clearing the temporary files stored by your browser or app that might be causing upload problems.

Here’s how to clear cache for your scenario:

### Clearing cache in your WebKit browser on Windows 10:
1. Open your WebKit-based browser.
2. Click on the menu icon (usually three dots or lines) in the top-right corner.
3. Go to Settings.
4. Find the section labeled Privacy & Security or Clear browsing data.
5. Select Cached images and files (you can also select cookies if needed, but this may log you out of websites).
6. Choose the time range (start with “All time” to be thorough).
7. Click Clear data.
8. Restart the browser and try uploading again.

If you are using a dedicated Turbo AI app (not just browser), Windows doesn't usually have a direct "clear cache" button for apps like mobile devices. You may want to:
- Close and reopen the app.
- Check for any built-in settings inside the app for clearing cache or resetting.
- If issues continue, uninstall and reinstall the Turbo AI app to clear any corrupted cache or data.

If you want me to guide you through the browser steps or the app reinstall, just let me know!

Are you satisfied with this explanation, or would you like detailed guidance through any of these steps?

it is still not working after deleting cache and i am not on app

Thanks for letting me know you’re still facing the upload error after clearing cache, and you’re accessing Turbo AI via the browser, not an app. That’s helpful info!

Since clearing cache didn’t fix the issue, here are some additional troubleshooting steps we can try:

1. Clear Cookies Along with Cache: Sometimes cookies (small files storing site data) can interfere with uploads. Try clearing your browser cookies as well, then restart the browser and try again.

2. Try a Private/Incognito Browser Window: Open a private browsing session (Ctrl+Shift+N in most browsers). This disables extensions and avoids cached data, which can sometimes resolve issues.

3. Check Browser Updates: Ensure your WebKit browser on Windows 10 is up to date. Outdated browsers can cause compatibility issues with sites like Turbo AI.

4. Disable Browser Extensions: Some extensions (like ad blockers) can interfere with site functionality. Temporarily disable them to test.

5. Try a Different Browser: If possible, try loading Turbo AI in a different browser like Microsoft Edge or Chrome to see if the issue persists there.

6. Network Check: Make sure your internet connection is stable. Try restarting your router or switching networks if you can.

7. Turbo AI Server Status: Sometimes the problem is on their side. You might want to check if there are any ongoing server issues or outages reported by Turbo AI.

If these don’t work, it might help to contact Turbo AI support directly at [email protected] for more dedicated assistance, as they can check for any account-specific or backend problems1 2.

Would you like me to guide you step-by-step through any of these? Let me know how you'd like to proceed! Are you satisfied with this plan so far?

i did all of this and still not working

Thanks for trying all those steps and updating me. Since you’ve cleared cache and cookies, checked your network, tried different browsers and private mode, and the issue still persists when uploading documents on the Turbo AI website, it’s likely that this situation may be due to:

- A temporary bug or server-side issue affecting Turbo AI’s website
- Possible account-related problems or restrictions
- Some incompatibility or glitch specific to WebKit browsers on Windows 10

Here’s how we can proceed next:

1. Check Turbo AI’s Service Status: Sometimes Turbo AI undergoes maintenance or experiences outages. You can check any official status updates or downtime reports on Turbo AI’s support page or community forums to see if others are facing similar issues.1 4

2. Contact Turbo AI Support: Since this might be a backend issue or something related to your account, reaching out to Turbo AI’s support team is a good next step. You can email them at [email protected] with details of your problem, the troubleshooting steps you’ve tried, your device and browser info, and any error messages. They can investigate from their end and provide a fix or a workaround.5

3. Try a Different Platform Temporarily: If urgent, consider using Turbo AI on a different device or operating system temporarily, such as a mobile device app or another desktop browser like Chrome or Edge if you haven’t already. This might at least let you continue working while the issue is resolved.2

If you want, I can help you draft the support email or guide you through checking the status pages. Also, let me know if you’d like assistance in setting up or switching to a different browser for now.

Are you satisfied with this plan, or is there anything else you’d like me to help with?